MDMor Diop
@morsovuniverseuser
Dedicated customer support representative with strong communication skills.
SenegalWhat I'm looking for
I am a dedicated customer support representative with a strong background in providing high-quality customer experiences. My journey began with a Bachelor of Arts in English Language from Cheikh Anta Diop University of Dakar, where I graduated with honors. I have honed my skills in various customer-facing roles, consistently exceeding customer satisfaction goals and earning an average satisfaction rating of 87% at Concentrix.
Throughout my career, I have developed a robust set of skills, including digital marketing, problem-solving, and effective communication. My experience ranges from being a call center representative to a customer support representative in remote settings, where I have successfully resolved customer complaints and built strong relationships. I am passionate about delivering exceptional service and continuously seek to improve my skills and knowledge in the field.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Concentrix (Webhelp)
Dec 2022 - Present (2 years 6 months)
Provided high-quality customer experience by handling customer complaints and queries through phone and email, consistently exceeding monthly customer satisfaction goals with an average rating of 87%.
Customer Support Representative
Centre de Formation Fondamental
Jun 2020 - Sep 2022 (2 years 3 months)
Handled incoming and outgoing calls, provided assistance to customers, and resolved complaints while delivering resourceful information.
Receptionist
ORCA DECO
Mar 2019 - Feb 2020 (11 months)
Greeted and welcomed customers and visitors, directed them to their desired locations, and resolved customer complaints effectively.
Salesman
Canal Plus
Apr 2018 - Apr 2019 (1 year)
Sold set-top boxes, satellite dishes, and Canal Plus subscriptions door-to-door, while providing after-sale service to customers.
English Teacher
CUSEMS, Junior High School
Nov 2013 - Jul 2014 (8 months)
Taught English language to junior high school students, focusing on enhancing their verbal and written communication skills.
Education
Degrees, certifications, and relevant coursework
CDCheikh Anta Diop University of Dakar
Master of Arts, English Language
2012 - 2013
Engaged in a Master of Arts in English language program, completing one year of study with a focus on advanced language skills and literature.
CDCheikh Anta Diop University of Dakar
Bachelor of Arts, English Language
2011 - 2012
Grade: Honours
Pursued a Bachelor of Arts in English language, graduating with Honours, focusing on literature, linguistics, and communication skills.
Seydina Limamoulaye Highschool
Baccalaureate, General Education
2008 - 2009
Completed the Baccalaureate at Seydina Limamoulaye Highschool, focusing on foundational education and preparation for higher studies.
Availability
Location
SenegalAuthorized to work in
Job categories
Interested in hiring Mor?
You can contact Mor and 90k+ other talented remote workers on Himalayas.
Message MorFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
