AT
Open to opportunities

Adama Traore

@adamatraore

Experienced customer service agent with a passion for problem-solving.

Senegal

What I'm looking for

I seek a role that allows me to enhance customer experiences and grow professionally.

With 7 years of experience in customer service, I excel at handling challenges and assisting customers with special needs. My ability to swiftly adapt to unexpected situations allows me to respond promptly to alerts and take appropriate actions to resolve issues effectively.

Fluent in English, French, and Swedish, I leverage my strong communication skills to proactively engage with customers and colleagues, ensuring smooth operations and high levels of customer satisfaction. I pay close attention to detail and am dedicated to solving problems efficiently, contributing to the overall customer experience and the success of my team.

My goal is to create a meaningful impact in customer service while learning from diverse perspectives and experiences. I am committed to implementing process improvements that streamline customer service tasks and enhance efficiency, ultimately exceeding customer expectations.

Experience

Work history, roles, and key accomplishments

SS
Current

Customer Service Agent

Samres Senegal/Dynava Senegal

Jul 2018 - Present (6 years 11 months)

With over 5 years of experience in customer service, I excel at assisting customers, resolving issues, and ensuring satisfaction. I coordinate with taxi companies, advise international students, and provide support for job seekers in Sweden. My strong communication skills and attention to detail contribute to effective problem-solving and customer relations.

Education

Degrees, certifications, and relevant coursework

Cheikh Anta Diop University logoCU

Cheikh Anta Diop University

Bachelor's Degree, African Studies

2015 - 2019

Studied African studies and civilization, focusing on the cultural, historical, and social aspects of Africa. Engaged in various master courses that enriched understanding of African heritage and contemporary issues.

Tech stack

Software and tools used professionally

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Adama Traore - Customer Service Agent - Samres Senegal/Dynava Senegal | Himalayas