Adama Traore
@adamatraore
Experienced customer service agent with a passion for problem-solving.
What I'm looking for
With 7 years of experience in customer service, I excel at handling challenges and assisting customers with special needs. My ability to swiftly adapt to unexpected situations allows me to respond promptly to alerts and take appropriate actions to resolve issues effectively.
Fluent in English, French, and Swedish, I leverage my strong communication skills to proactively engage with customers and colleagues, ensuring smooth operations and high levels of customer satisfaction. I pay close attention to detail and am dedicated to solving problems efficiently, contributing to the overall customer experience and the success of my team.
My goal is to create a meaningful impact in customer service while learning from diverse perspectives and experiences. I am committed to implementing process improvements that streamline customer service tasks and enhance efficiency, ultimately exceeding customer expectations.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Samres Senegal/Dynava Senegal
Jul 2018 - Present (6 years 11 months)
With over 5 years of experience in customer service, I excel at assisting customers, resolving issues, and ensuring satisfaction. I coordinate with taxi companies, advise international students, and provide support for job seekers in Sweden. My strong communication skills and attention to detail contribute to effective problem-solving and customer relations.
Education
Degrees, certifications, and relevant coursework
Cheikh Anta Diop University
Bachelor's Degree, African Studies
2015 - 2019
Studied African studies and civilization, focusing on the cultural, historical, and social aspects of Africa. Engaged in various master courses that enriched understanding of African heritage and contemporary issues.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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