Ndeye Ngone Diouf

As a dedicated customer support representative with over three years of experience across various sectors, I specialize in both B2B and B2C sales. My strong communication and negotiation skills enable me to effectively analyze customer needs and propose tailored solutions that enhance customer satisfaction. I am results-oriented and thrive in dynamic environments.

Throughout my career, I have held positions that required me to manage customer inquiries, handle complaints, and oversee administrative tasks. My experience at Gomycode involved processing client registrations and generating invoices, while my role at Smart and Digital Group allowed me to utilize CRM tools like Odoo and HubSpot to streamline operations. I am adept at using various office tools and have a keen sense of organization and adaptability.

I am passionate about delivering exceptional customer service and continuously seek opportunities to grow professionally. My educational background in Business Management from the University Cheikh Anta Diop of Dakar further complements my practical experience, equipping me with the knowledge to excel in customer relations.