Charity Gachiri
@charitygachiri1
Detail-oriented IT support and data quality professional driving cybersecurity, reliability, and operational excellence.
KenyaWhat I'm looking for
I am a results-driven IT support and data quality specialist with experience in cybersecurity, preventive maintenance, and delivering high-satisfaction end-user support. I have led process standardization, trained teams, and implemented role-based access controls and queue management to improve system reliability and service delivery.
My background includes data annotation review, transcription quality assurance, and coordinating IT rollouts that reduced system errors and equipment failures. I focus on continuous improvement, clear documentation, and cross-functional collaboration to support digital transformation and maintain platform integrity.
Experience
Work history, roles, and key accomplishments
Search Relevance Annotator
Lionbridge Aurora AI
Nov 2025 - Present (4 months)
Annotated and evaluated search results for e-commerce platforms to improve ML model relevance and product discovery, identifying low-quality results to increase user conversion and dataset quality.
ICT Officer
Business Registration Service
Apr 2024 - Apr 2025 (1 year)
Maintained IT systems and documentation, delivered technical support to 100+ users with a 90% satisfaction rate, implemented cybersecurity protocols and preventive maintenance reducing equipment failures by 40%.
ICT Attaché
National Social Security Fund
May 2023 - Aug 2023 (3 months)
Provided hardware and helpdesk support, configured and deployed user systems and networks, and performed OS/drivers maintenance and repairs while managing helpdesk operations during a supervision period.
Reviewer (Online)
Remotasks
Oct 2020 - Aug 2023 (2 years 10 months)
Reviewed and validated diverse data annotation tasks (image, transcription, text classification, LiDAR) maintaining high accuracy and reducing rework by correcting mislabeling and incomplete submissions.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Bachelor in Business Information Technology, Business Information Technology
2018 - 2022
Completed a Bachelor in Business Information Technology focusing on IT support, systems reliability, and data quality practices.
Mahiga Girls Secondary School
Kenya Certificate of Secondary Education, General Secondary Education
2014 - 2017
Completed secondary education and obtained the Kenya Certificate of Secondary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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