Lyric Hills

Managed client communication and scheduling for 50+ daily appointments, handled high call volumes with 98% resolution accuracy, and coordinated between medical staff and clients to ensure accurate information and seamless service.

Provided direct client support and education on treatments and medications, maintained detailed documentation in CRM software, and assisted in high-pressure situations with calm communication and problem-solving.

Organized activities for children, ensured cleanliness of toys and equipment, monitored entryways and exits, and managed sign-in and sign-out sheets.

Assisted customers in the fitting room and at the cash register, ensuring a positive shopping experience.

Assisted customers with product selection, handled transactions, maintained an organized sales floor, and researched inventory levels to provide accurate information to high-value shoppers.

Scheduled appointments, managed daily calendars, answered and routed calls, and served as the first point of contact for guests.

Researched fashion trends and coordinated clothing, shoes, jewelry, and accessories for special occasions as a personal shopper.

Welcomed customers, assisted in product selection and purchase, stocked and recovered merchandise, and used the register and in-store computer system.

Scheduled barbers' appointments, received and routed incoming calls, assisted in merchandising and shop maintenance.

Assisted in nutritional care, entertained children, and provided daily care.

Pursuing a Registered Veterinary Technician program at Platt College, ongoing since January 2019.

Earned a High School Diploma from Ocean View High School in 2014.

Attended Orange Coast Community College starting in September 2014.