morgan clemmons

Coordinated complex clinic appointments, diagnostic tests, consults, pre-certification, and prior authorization using multiple electronic systems. Streamlined scheduling processes, resulting in a 35% reduction in appointment delays.

Facilitated interdepartmental communication to resolve errors in repackaging damaged goods, sorting hazmat items, and fixing inventory issues. Managed internal computers, scanners, and warehouse management software to log and clear blockage issues.

Improved patient satisfaction and raised retention rate by 25% through transparent treatment plans, accurate scheduling, and billing. Discussed costs, presented payment plans, and reviewed insurance coverage details to enhance patient understanding.

Ensured timely updates of weekly sale items and ad tags in the computer system to maintain promotional effectiveness. Maintained store UPC and PLU files by adding new items, updating price changes, and removing deleted products.

Assisted dentist and dental hygienist chairside during examinations and procedures, ensuring efficient workflow and patient comfort. Captured full mouth X-rays and intraoral photographs for patient records.

Prepared daily setup and assembled supplies in accordance with established procedures and dialysis prescription. Documented treatment parameters and communicated patient condition and issues to registered nurse and EMRs.

Pursued an Associate of Science in Practical Nursing at National Park Community College.

Completed a Dental Assistant certification at Eastern College of Health Vocations.

Earned a Hemodialysis Technician certificate from Clover Park Technical College.