Open to opportunities

Katrina Bettencourt

@katrinabettencourt

Detail-oriented healthcare professional specializing in dental treatment coordination, patient operations, and insurance workflows.

United States

Message

What I'm looking for

I’m looking for a patient-centered healthcare role where I can lead daily coordination, manage insurance workflows, and deliver clear treatment communication—while staying committed to HIPAA/OSHA compliance, teamwork, and continuous improvement in fast-paced settings.

I’m a healthcare professional focused on patient coordination, clinical support, and administrative operations in fast-paced care environments. I manage the full front-office journey—scheduling, check-in/check-out, high-volume calls, and clear treatment plan communication.

In my Treatment Coordinator role at Cross Street Family Dentistry (2017–2024), I verified insurance benefits, submitted pre-treatment estimates, calculated co-pays, collected payments, and maintained accurate patient records while processing claims. I also supported team efficiency by training staff, assisting interviews, documenting meetings, and promptly resolving patient concerns to improve satisfaction and retention.

More recently as a Business Team Member at Hamilton Dentistry, I oversee daily operations, review insurance coverage, prepare pre-treatment estimates, and ensure HIPAA and OSHA compliance. Earlier, I worked as a Patient Care Technician at Fresenius Kidney Care administering dialysis and monitoring vitals, and I’ve also provided direct support for adults with developmental disabilities with CPR/First Aid credentials.

Experience

Work history, roles, and key accomplishments

Current

Business Team Member

Current

Hamilton Dentistry

Jan 2024 - Present (2 years 6 months)

Oversee daily front office operations, managing patient flow, scheduling, and high call volumes. Verify insurance coverage, prepare pre-treatment estimates, present treatment plans, collect payments, maintain records, process claims, and ensure HIPAA/OSHA compliance.

Front Desk Operations Patient Flow Management Scheduling Insurance Verification Insurance Claims Processing HIPAA compliance OSHA Compliance Office Administration Multitasking Customer Service

Treatment Coordinator

Cross Street Family Dentistry

Jan 2017 - Jan 2024 (7 years)

Manage front desk operations including patient check-in/check-out and scheduling, and handle high-volume phone inquiries. Verify insurance benefits, submit pre-treatment estimates, calculate co-pays, present treatment plans, collect payments, process insurance claims, support staff training, and maintain HIPAA/OSHA compliance.

Patient Check In Scheduling Phone Support Insurance Claims Processing Staff Training Meeting Minutes HIPAA compliance OSHA Compliance

Direct Support Staff

EMARC

Jan 2014 - Jan 2018 (4 years)

Provide direct care to adults with developmental disabilities, supporting daily living needs and maintaining a safe, supportive environment. Manage client finances, complete progress reports, implement behavior plans, and serve in Human Rights and Fire Safety Officer roles while holding CPR/First Aid credentials.

Direct Care Housekeeping Progress Reports Behavior Plans Human Rights Officer Duties Fire Safety Officer Duties

Patient Care Technician

Fresenius Kidney Care

Jan 2016 - Present (10 years 6 months)

Administer dialysis treatments and monitor patients during sessions. Record pre- and post-treatment vitals, perform cannulation, operate dialysis machines, maintain equipment sanitation, and document patient vitals throughout treatment.

Dialysis Patient Care Blood Pressure Pre And Post Treatment Documentation Cannulation Dialysis Machine Operation Patient Comfort Support Clinical Documentation CPR