Kayla Goods

Managed patient admissions, discharges, and transfers using Epic EHR for a 30+ bed unit. Coordinated communication between nurses, doctors, and departments to ensure accurate documentation and timely updates.

Handled 80-120 inbound and outbound calls daily to coordinate orders, schedule appointments, and verify insurance eligibility. Processed prior authorizations and documentation for Medicare, Medicaid, and commercial payers with 98% accuracy.

Cross-trained to perform front office and clinical duties in a fast-paced dental practice, improving overall workflow and team coverage. Greeted and checked in 30+ patients daily, verified insurance eligibility, and collected co-pays while maintaining a positive and professional front office.

Registered and admitted patients into hospital systems, verifying demographics, insurance, and consent forms. Handled high-volume inbound and outbound calls with empathy and professionalism, ensuring timely service for 100+ patients per week.

Monitored and recorded patient vital signs, blood pressure, and intake/output per shift for 10-15 patients. Assisted with daily living activities, including bathing, feeding, mobility, and toiletries, to ensure patient comfort and dignity.

Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills for further education and career pursuits.