Open to opportunities

Prakash S John

@prakashsjohn

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Clinical informatics educator and applications analyst improving EHR usability and training.

United States

Message

What I'm looking for

I seek roles where I can lead EHR implementations, deliver clinical education, optimize workflows, and collaborate with cross-functional teams to improve patient care and operational efficiency.

I am a Clinical Informatics Educator and Applications Analyst with over 10 years in healthcare IT, specializing in Epic, Cerner, McKesson, and Meditech. I design and deliver end-user education, lead application support and implementations, optimize clinical workflows, and create benchmarks that support patient care and operational efficiency.

I have led Epic Care Ambulatory support and onboarding, supported Cerner modules across large hospital networks, and provided ITSM incident resolution using ServiceNow and Remedy Force. My background as a licensed vocational nurse and certified pharmacy technician informs my practical approach to clinical training, cross-functional collaboration, and data-driven improvements.

Experience

Work history, roles, and key accomplishments

Clinical Informatics Educator

Dallas Nephrology Associates

Aug 2022 - Jun 2024 (1 year 10 months)

Led Epic Care Ambulatory support, testing, and implementation while designing and delivering end-user education and onboarding that improved clinical workflow adoption and data quality.

Epic (Ambulatory Clinical Education Workflow Optimization User Onboarding Testing

Occupational Health Nurse

CHRISTUS Health

Sep 2021 - Mar 2022 (6 months)

Conducted COVID-19 exposure intakes, contact tracing, testing coordination, vaccination tracking, and return-to-work clearance while maintaining compliant case documentation.

Contact Tracing Case Documentation Return To Work Clearance Occupational Health

Health Advocacy Concierge

Blue Cross Blue Shield of Texas

Feb 2019 - Nov 2019 (9 months)

Guided members on preventive and chronic care compliance, assisted with provider selection, and resolved inquiries through research and coordinated follow-up to improve member outcomes.

Patient Advocacy Care Coordination Member Education Research Chronic Care Management

Senior Applications Analyst

NTT Data

Nov 2016 - Jan 2019 (2 years 2 months)

Supported Cerner and Epic applications, providing ITSM support via ServiceNow/Remedy Force, deskside triage, incident resolution, and clinical workflow optimization across client environments.

PowerChart SurgiNet RadNet Epic ServiceNow Remedy Triage Workflow Optimization

Business Systems Senior Analyst

Dell Services

Dec 2013 - Nov 2016 (2 years 11 months)

Served as Cerner PowerChart SME, conducted end-user training for 100+ hospitals across Cerner, McKesson, and Meditech, and delivered first-call resolution in a Level-I queue environment.

User Training Meditech Call Center Support Call Resolution

Patient Care Call Nurse

Baylor Medical Center Garland

Jan 2013 - Dec 2014 (1 year 11 months)

Handled patient care calls, triaged clinical concerns, and coordinated follow-up care for patients to ensure timely clinical responses and resource navigation.

Patient Education Care Coordination Clinical Assessment Documentation Escalation Management

Certified Pharmacy Technician

Baylor Health System

Jan 2001 - Dec 2014 (13 years 11 months)

Performed pharmacy technician duties supporting medication dispensing and inventory processes across the health system over a multi-year tenure.

Pharmacy Operations Inventory Management Regulatory Compliance Patient Counseling Documentation

Charge Nurse

Royse City Health & Rehab

Jan 2013 - Dec 2013 (11 months)

Provided charge nurse responsibilities overseeing patient care and coordinating nursing staff to maintain quality care standards in a rehabilitation setting.

Nurse Care Clinical Documentation