Morgan Boatwright
@morganboatwright
Dedicated appointment scheduler with strong customer service skills.
United StatesWhat I'm looking for
As an experienced appointment scheduler, I have a proven track record of efficiently managing schedules for healthcare professionals, ensuring optimal use of their time. My role at OBGYN Partners of Augusta has honed my ability to handle patient inquiries and appointment requests with exceptional customer service. I am adept at maintaining accurate patient records and utilizing electronic medical record (EMR) systems to streamline processes.
Previously, as an Engagement Specialist at Carenet Healthcare, I collaborated with multidisciplinary teams to coordinate care for members with high needs. My experience in customer service, particularly in resolving inquiries and managing appointments, has equipped me with strong communication and organizational skills. I thrive in fast-paced environments and am committed to providing outstanding service to both patients and healthcare providers.
Experience
Work history, roles, and key accomplishments
Appointment Scheduler
OBGYN Partners of Augusta
Jun 2024 - Present (11 months)
Efficiently scheduled and rescheduled appointments for over 20 doctors, ensuring optimal use of their time and availability. Managed patient inquiries and appointment requests via phone and email, providing excellent customer service. Maintained accurate patient records and appointment calendars using electronic medical record (EMR) systems.
Appointment Scheduler
Signify Health
Jun 2022 - Present (2 years 11 months)
Scheduled health assessments for members due for appointments and communicated with members to confirm appointments. Coordinated doctor visits for general health assessments. Utilized phone communication to schedule appointments and collaborated with healthcare providers to ensure timely assessments.
Engagement Specialist
Carenet Healthcare
May 2022 - Present (3 years)
Collaborated with multidisciplinary team members to assess, plan, and coordinate integrated delivery of care for members with high need potential. Engaged members towards the success of organizational campaigns or missions. Interacted with customers via email ticketing system to resolve issues and questions.
Customer Service Representative
Alorica
Jun 2021 - Present (3 years 11 months)
Interacted with customers via email ticketing system to resolve inquiries and utilized Zendesk to collaborate with Customer Care team members. Handled customer support requests related to app features/usage, account management, and product subscriptions. Documented customer interactions to track requests and solutions.
Education
Degrees, certifications, and relevant coursework
Lakeside Highschool
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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