Open to opportunities

Tynesha McNair

@tyneshamcnair

Message

Experienced medical office receptionist and assistant dedicated to patient care.

United States

Message

What I'm looking for

I am looking for a role that values patient care and offers growth opportunities.

I am an experienced medical office receptionist and medical assistant with a proven track record of working effectively in clinical settings. My dedication to patient care and my ability to maintain organization in high-pressure environments have been key to my success. I pride myself on being flexible and adaptable, ensuring that I can meet the needs of both patients and healthcare professionals.

Throughout my career, I have held various roles that have honed my skills in patient access, scheduling, and administrative support. At Essentia Health, I currently serve as a Patient Access Representative, where I manage appointment scheduling and act as a liaison between patients and healthcare providers. My previous experience at Northside Heart and Emory Healthcare has equipped me with the knowledge to handle insurance verification, maintain patient confidentiality, and coordinate appointments efficiently.

My commitment to excellent customer service and effective communication has always been at the forefront of my work. I strive to create a welcoming environment for patients while ensuring that all administrative tasks are completed accurately and promptly. I am eager to bring my skills and experience to a new opportunity where I can continue to contribute to patient care and support healthcare teams.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Representative

Current

Essentia Health

Feb 2024 - Present (1 year 5 months)

Scheduled appointments and procedures for clinics, acting as a liaison between patients and virtual registration representatives. Performed point of service data collection and maintained assigned work queues. Interviewed patients to obtain complete demographic and financial information.

Scheduling Patient Registration Data Collection

Scheduler

Northside Heart

Sep 2022 - Feb 2024 (1 year 5 months)

Scheduled appointments in a high call volume environment and acted as a liaison for staff, medical staff, and physician offices. Ensured insurance verification and assisted with procedure and testing orders. Maintained patient confidentiality.

Scheduling Insurance Verification Confidentiality

Patient Access Specialist/Hospital Operating Services

Emory Healthcare

May 2020 - Sep 2022 (2 years 4 months)

Ensured patient verification and assisted with coordination and scheduling appointments for patients. Maintained confidentiality of patient information and knowledge of multiple department systems. Communicated with hospital and doctor offices, processed emergency codes, and assisted with signing in and out of doctors' pagers and switchboard operations.

Confidentiality Multi Department Systems Emergency Code Processing

Medical Front Office

New Beginnings Comprehensive Women’s Healthcare

Mar 2017 - May 2020 (3 years 2 months)

Checked in patients and collected personal, medical, and insurance information, scheduling and verifying appointments. Utilized EMR software to manage patient records and upheld patient confidentiality as required by HIPAA. Managed all required paperwork, answered incoming calls, confirmed appointments, and maintained patient flow. Handled referrals for physicians, managed medical collections, pos

Patient Check In HIPAA)Appointment Management Referrals

Medical Front Office

Decatur Pediatric Group

Sep 2015 - Mar 2017 (1 year 6 months)

Checked in patients and collected personal, medical, and insurance information, scheduling and verifying appointments. Managed all required paperwork, answered incoming calls, confirmed appointments, and maintained patient flow. Handled referrals for physicians.

Patient Check In Appointment Management Referrals

Education

Degrees, certifications, and relevant coursework

Virginia College Technical College

Diploma, Medical Office Administration

Completed a comprehensive program focusing on medical office administration and related technical skills. Gained practical knowledge essential for healthcare support roles.

Academy of Richmond County

High School Diploma, General Studies

Completed high school education, developing foundational academic skills across various subjects. Participated in general coursework to prepare for further education or entry into the workforce.