Morgan Alexander

Direct day-to-day operations for an independent service and retail business, including scheduling, client communications, inventory, purchasing, vendor coordination, records, marketing, and service delivery. Develop service offerings, operating procedures, pricing, and customer-experience standards while balancing multiple priorities and deadlines.

Prepared and analyzed statistical data for the Office of the Inspector General, producing quarterly and annual reports for leadership and board review. Conducted research and summarized information for investigative and program-management purposes while safeguarding sensitive records.

Resolved complex patient and business-owner matters while explaining and applying medical-marijuana program policies and compliance requirements. Supported, trained, and guided staff on policies, procedures, service standards, and escalated cases.

Led recruitment and staff operations and supported compliance with OSHA and hazardous-material requirements. Coordinated logistics and quality-control activities across multiple commercial sites and maintained strong client relationships.

Managed constituent casework and coordinated with federal agencies to research and resolve complex matters. Communicated legislative and program information to constituents and the public during briefings, conferences, and individual interactions.

Developed the organization's first customer-service survey and presented findings supporting procedural improvements. Researched and analyzed information concerning homeless and disabled veterans and prepared recommendations for management.

Master of Public Administration degree from the University of Central Oklahoma, completed in May 2017.

Bachelor of Science in Political Science with a Pre-Law Certification from Lincoln University of Pennsylvania, completed in May 2013.