Open to opportunities

Morgana Galio

@morganagalio

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Customer-focused e-commerce warehouse operator delivering accurate orders and KPI-driven performance.

Portugal

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What I'm looking for

I’m looking for a customer- and KPI-driven operations role where I can process orders accurately, solve problems fast, and support teams remotely or on-site, with opportunities to grow in logistics and customer experience.

I’m a customer-focused e-commerce warehouse operator with hands-on experience processing and dispatching online orders in a fast-paced environment. I’m known for accuracy, efficiency, and consistent quality standards, supported by strong attention to detail and a problem-solving mindset.

Beyond warehouse operations, I’ve built client-facing expertise through freelance technical translation and legal client support, where I managed inquiries, resolved issues, and delivered work with linguistic and procedural accuracy. I also bring customer support strength from hospitality and delivery roles, and I’m comfortable working remotely, handling KPIs, and adapting quickly to new systems and procedures.

Experience

Work history, roles, and key accomplishments

Warehouse Operator (E-commerce)

Parfois

Nov 2024 - Jul 2026 (1 year 8 months)

Processed and dispatched online customer orders, ensuring accuracy, efficiency, and quality standards in a fast-paced e-commerce environment. Achieved productivity and quality KPIs while collaborating to resolve operational issues and minimize order errors.

Order Processing E commerce logistics Dispatching KPI Tracking Quality Assurance Attention To Detail

Technical Translator (Freelance)

Self Employed

Feb 2023 - Nov 2024 (1 year 9 months)

Provided freelance technical translation services from Portuguese to English for clients in business, legal, and publishing sectors. Managed translation projects from client brief to final delivery, ensuring linguistic accuracy, consistency, and customer satisfaction.

Technical Translation Translation Project Management Translation Accuracy Consistent Customer Satisfaction

Lawyer

Universidade do Contestado

Feb 2018 - Dec 2022 (4 years 10 months)

Provided client-focused support by managing inquiries, resolving issues, and handling legal matters, contracts, and institutional processes. Strengthened communication, organization, and problem-solving through ongoing client interaction.

Legal Matters Contract Processing client support Inquiries Handling Issue Resolution Contract Management Organization Problem Solving

Delivery Driver

Foodora & Uber Eats

Mar 2017 - Nov 2017 (8 months)

Delivered accurate and timely orders while addressing customer needs professionally throughout the delivery process. Managed delivery routes in a fast-paced environment, strengthening communication, organization, and time management.

Order Accuracy Organization Customer Service Delivery Delivery Management Route Management On Time Delivery Professional communication Time Management Order Processing

Front Counter Assistant

Rashays Dining

Sep 2016 - Mar 2017 (6 months)

Provided customer-focused service in a fast-paced restaurant environment, assisting with orders, payments, and service requests while maintaining accuracy and satisfaction. Coordinated orders and supported an organized front-counter workspace, strengthening multitasking and communication skills.