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ronaldo soares

@ronaldosoares

I streamline high-volume customer operations, order lifecycles, and supply chain coordination across international teams.

Portugal

Message

What I'm looking for

I'm looking for a remote customer support or operations role where I can improve order, fulfillment, RMA, and supply chain processes while supporting customers and cross-functional teams.

I've coordinated high-volume customer operations for Bewley’s Grafton, Mackenzie’s, The Leopardstown Inn, Nogueiras Restaurant & Country Club, and Bloomin’ Brands. I manage order lifecycles, fulfillment issues, RMA workflows, inventory, and sales support across fast-paced service environments.

I've improved RMA resolution efficiency by 15%, reduced manual order-processing errors by approximately 20%, and lowered waste by 15–20%. I use ERP systems, advanced Microsoft Excel, EDI, CRM systems, and operational reporting to remove bottlenecks and keep customers informed.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Bewley's Grafton

Jan 2025 - Jan 2026 (1 year)

Processed high-volume complex order coordination across internal teams to ensure 100% on-time delivery. Optimized customer complaint and RMA management workflows, achieving a 15% increase in resolution efficiency.

ERP Excel Purchase Order Lifecycle Management RMA Sales Support Client Communication Process Improvement

Customer Service & Operations Associate

Mackenzie's

Jan 2025 - Dec 2025 (11 months)

Coordinated with supply chain and internal teams to align operations with customer demand. Implemented structured order processing methods that reduced manual errors by approximately 20%.

Supply Chain Coordination Excel Order Processing Inventory Management Customer Service Process Improvement

Customer Service & Operations Associate

The Leopardstown Inn

Jan 2024 - Jan 2025 (1 year)

Managed end-to-end order and service coordination in high-volume environments. Led daily operations involving 70+ customer interactions per shift with strong focus on accuracy.

Order Management Customer Service Sales Support Excel Conflict Resolution Process Compliance

Bar Manager / Operations Lead

Nogueiras Restaurant & Country Club

Jan 2022 - Jan 2024 (2 years)

Managed end-to-end supply chain and inventory coordination for high-volume operations. Led a team of 5–10 staff members while maintaining strict operational and service quality benchmarks.

Supply Chain Management Inventory Management Team Leadership Vendor Management RMA Data Analysis Process Improvement

Customer Service Associate

Bloomin' Brands

Jan 2019 - Jan 2022 (3 years)

Managed the complete order and RMA lifecycle from customer request to final resolution. Provided consistent sales support through upselling and accurate order processing.

Order Management RMA Excel Customer Service Sales Support Quality Control