
ronaldo soares
@ronaldosoares
I streamline high-volume customer operations, order lifecycles, and supply chain coordination across international teams.
What I'm looking for
I've coordinated high-volume customer operations for Bewley’s Grafton, Mackenzie’s, The Leopardstown Inn, Nogueiras Restaurant & Country Club, and Bloomin’ Brands. I manage order lifecycles, fulfillment issues, RMA workflows, inventory, and sales support across fast-paced service environments.
I've improved RMA resolution efficiency by 15%, reduced manual order-processing errors by approximately 20%, and lowered waste by 15–20%. I use ERP systems, advanced Microsoft Excel, EDI, CRM systems, and operational reporting to remove bottlenecks and keep customers informed.
Experience
Work history, roles, and key accomplishments
Customer Experience Specialist
Bewley's Grafton
Jan 2025 - Jan 2026 (1 year)
Processed high-volume complex order coordination across internal teams to ensure 100% on-time delivery. Optimized customer complaint and RMA management workflows, achieving a 15% increase in resolution efficiency.
Customer Service & Operations Associate
Mackenzie's
Jan 2025 - Dec 2025 (11 months)
Coordinated with supply chain and internal teams to align operations with customer demand. Implemented structured order processing methods that reduced manual errors by approximately 20%.
Customer Service & Operations Associate
The Leopardstown Inn
Jan 2024 - Jan 2025 (1 year)
Managed end-to-end order and service coordination in high-volume environments. Led daily operations involving 70+ customer interactions per shift with strong focus on accuracy.
Bar Manager / Operations Lead
Nogueiras Restaurant & Country Club
Jan 2022 - Jan 2024 (2 years)
Managed end-to-end supply chain and inventory coordination for high-volume operations. Led a team of 5–10 staff members while maintaining strict operational and service quality benchmarks.
Customer Service Associate
Bloomin' Brands
Jan 2019 - Jan 2022 (3 years)
Managed the complete order and RMA lifecycle from customer request to final resolution. Provided consistent sales support through upselling and accurate order processing.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
HubSpot Service Hub, Customer Service
2026 - 2026
Completed the HubSpot Service Hub certification in 2026.
Alison
Practical Zendesk for Customer Service, Customer Service
2026 - 2026
Completed the Practical Zendesk for Customer Service course in 2026.
Salesforce
Salesforce Trailhead – Service Cloud & Agentforce, Customer Service
2026 - 2026
Completed Salesforce Trailhead training in Service Cloud and Agentforce in 2026.
HubSpot Academy
Delivering Exceptional Customer Support, Customer Service
2026 - 2026
Completed the Delivering Exceptional Customer Support course in 2026.
High School
High School Diploma, General Studies
Completed high school education in Brazil.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
Interested in hiring ronaldo?
You can contact ronaldo and 90k+ other talented remote workers on Himalayas.
Message ronaldoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
