At Primehire Agency, I support clients with debt relief program inquiries, payment adjustments, and account resolutions through high-volume inbound and outbound calls.
I explain program benefits and next steps, and negotiate with creditors on clients’ behalf to secure repayment terms. I earned a 95% satisfaction rating while handling sensitive financial conversations.
At Primehire Agency, I documented client interactions in Salesforce and Zendesk and contributed to a 15% improvement in retention by collaborating across departments to streamline communication.
Previously, as a Virtual Executive Assistant at AG Logistics, I coordinated client communications, schedules, and project timelines. I also planned social media content and helped streamline administrative workflows, reducing task turnaround time by 30%.
