Monu Roy
@monuroy
I support merchant customers with timely technical assistance and issue resolution.
IndiaWhat I'm looking for
At US4 Business Solutions, I support Dubai-based merchant accounts through phone, email, and chat, keeping communication smooth and customer records accurate.
I provide technical assistance, resolve customer issues efficiently, and coordinate with internal teams to address merchant concerns quickly.
I'm looking to apply my communication, problem-solving, interpersonal, and process coordination skills to contribute to organizational growth and improve overall performance.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
US4 Business Solutions Private Limited
Handled merchant accounts based in Dubai, ensuring smooth communication and support. Maintained accurate records of customer interactions and transactions, and provided technical assistance to resolve customer issues efficiently.
Education
Degrees, certifications, and relevant coursework
Purnea College of Engineering
Bachelor of Technology, Electrical Engineering
2019 - 2023
Grade: CGPA: 8.01
Pursued a Bachelor of Technology in Electrical Engineering, achieving a CGPA of 8.01.
M.L Arya College
Intermediate, Science
Grade: 72.4%
Completed Intermediate education in the PCM stream with 72.4%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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