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Monique McClure

@moniquemcclure

Client Success Consultant at McClure Consulting Group who supported two enterprise software go-lives from onboarding through adoption.

United States

Message

At McClure Consulting Group, I managed client relationships for two enterprise software rollouts, including Workday HCM/Finance and a custom in-house platform. I supported clients from onboarding through go-live and adoption.

I aligned 15–25 stakeholders across HR, Finance, IT, and business units, translating implementation details into clear updates. I also facilitated onboarding, training, and feedback sessions to surface issues early.

At Sysco, I served as the primary liaison across a $4M+, 10-project portfolio and identified $540K in cost savings through vendor optimization and resource realignment. I also created playbooks that became the team’s onboarding standard.

At AtkCo, I coached 15+ business clients through 30+ engagements, helping turn ambiguous starting points into execution-ready plans. Earlier, at Hilton Worldwide, I onboarded and coached new-hire cohorts, with programs that drove 90%+ ADR and Conversion Rate achievement.

Experience

Work history, roles, and key accomplishments

Current

Client Success Consultant / Program Lead

Current

McClure Consulting Group

Sep 2021 - Present (5 years 1 month)

Managed end-to-end client relationships for enterprise software rollouts, aligning stakeholders and driving adoption. Facilitated onboarding, training, and executive workshops to ensure successful go-lives.

Workday HCM Workday Finance Stakeholder Management Onboarding Training Design Thinking Risk Management Data Migration UAT Invoicing Resource Coordination Forecasting

Current

Real Estate Consultant

Current

McClure Realty Group

Jan 2017 - Present (9 years 9 months)

Owned direct client relationships from first contact through closing, including negotiation and expectation management under time pressure.

Customer Relationship Management Negotiation Real Estate

Client Success Coach

AtkCo

Mar 2019 - Jan 2020 (10 months)

Coached 15+ business clients through 30+ engagements, guiding them from ambiguous starting points to execution-ready plans. Built client enablement frameworks and facilitated Design Thinking workshops.

Coaching Client Enablement Design Thinking Journey Mapping Feedback Loops Program Development

Client Relationship Lead / Scrum Master

Sysco

Jun 2017 - Mar 2019 (1 year 9 months)

Served as primary liaison between stakeholders and delivery teams for a $4M+ portfolio, identifying $540K in cost savings. Built onboarding playbooks and managed vendor financials in Salesforce.

Salesforce Vendor Management Cost Optimization Playbooks Stakeholder Management Scrum Agile Financial Reconciliations

New Hire Success Coach

Hilton Worldwide

Mar 2016 - Jun 2017 (1 year 3 months)

Onboarded and coached cohorts of up to 20 new hires, building structured programs that closed skill gaps and accelerated time-to-productivity. Improved retention and engagement through feedback loops and progress tracking.

Onboarding Coaching Training Feedback Loops Progress Tracking Retention

Business Development Specialist

Dahill-Xerox

Jan 2013 - Dec 2014 (1 year 11 months)

Managed B2B client pipelines end-to-end in CRM, from requirements gathering through close.

CRM B2B Sales Pipeline Management Requirements Gathering

Event Project Manager

EEvents Group

Jan 2012 - Dec 2013 (1 year 11 months)

Owned client relationships across a $750K event portfolio; vendor negotiation delivered 13% cost savings.

Event Management vendor negotiation Customer Relationship Management

Lead Pre-K Teacher

Houston ISD

Jan 2003 - Dec 2007 (4 years 11 months)

Owned the full client relationship with parents and students, including daily communication, progress reporting, and program delivery for a classroom of up to 20.

Communication Skills Progress reporting Program Delivery Classroom Management