Monique Gordon

As a customer-obsessed support professional with over seven years of experience, I have dedicated my career to building lasting client relationships and resolving issues with empathy. My role as Lead Photographer at Surface To Air LLC has allowed me to serve as the primary point of contact for hundreds of clients across more than 2,000 creative projects. I pride myself on my ability to anticipate customer needs and offer proactive solutions, ensuring high-quality deliverables that consistently exceed expectations.

I believe in the power of clear communication and education, guiding clients through creative processes and tools to reduce friction and confusion. My commitment to maintaining a strong satisfaction rate and high client retention is reflected in my ability to handle complaints and revision requests with speed and empathy. Additionally, I have trained junior team members on effective client communication and internal tools, fostering a collaborative environment that maintains service quality and efficient project execution.