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Moniqua Turnage

@moniquaturnage

Customer Service Representative at Direct Interactions guiding health plan members through coverage and enrollment questions.

United States

Message

At Direct Interactions, I handle high-volume inbound calls and guide San Francisco Health Service System members through insurance coverage, Open Enrollment, and Qualifying Life Events. I use PeopleSoft, Salesforce, and Perceptive Content to resolve inquiries and verify documents.

At JEVS Human Services, I supported employees and callers as an HR Assistant, maintaining confidential personnel files and assisting Talent Acquisition. I also provided front desk support, managed calls and mail, and trained new staff on daily workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Direct Interactions

Nov 2024 - Present (2 years)

Handle high-volume inbound calls from a dedicated home workspace using Cisco Jabber, Webex, and Microsoft Teams. Guide members through insurance coverage and resolve inquiries using PeopleSoft, Salesforce, and Perceptive Content.

Cisco Jabber Webex Microsoft Teams Peoplesoft Salesforce Perceptive Content Customer Responsibility Management Inbound Calls First Contact Resolutions De escalation

HR Assistant

JEVS Human Services

Nov 2015 - Jun 2023 (7 years 7 months)

Served as a primary point of contact for employees and callers, maintaining confidential personnel files and processing employment verifications. Supported talent acquisition and managed front desk operations.

Hirebridge JobGateway RingCentral Multi Line Phone Systems Front desk management Compliance Record keeping Corporate Trainer

Receptionist (Temporary)

JEVS Human Services

Apr 2015 - Nov 2015 (7 months)

Issued SEPTA tokens to clients, maintained daily reconciliation logs in Excel, and distributed gift cards. Greeted visitors, answered multi-line phones, and trained incoming part-time reception staff.

Excel Multi Line Phone Systems Front desk management Corporate Trainer Reconciliations