Monika Zoltak

Maintained confidential medical, behavior, volunteer, foster, and adoption records across Shelterluv, Airtable, and Trello. Entered medical records within a strict 24-hour deadline and managed shared inboxes for several branches.

Coordinated weekly multi-stage transport operations to a fixed deadline, managing schedules, records, and participant information. Acted as the central point of contact for a network of 117+ people, responding to requests and communicating updates.

Delivered content projects to client briefs, independently managing multiple assignments and competing deadlines. Proofread, fact-checked, and quality-checked content for accuracy, clarity, and consistency.

Provided front desk and customer support in a busy hair salon, greeting clients, answering calls and emails, and advising on services and products. Booked and rescheduled appointments, processed payments and invoices, and managed the company diary.

Planned and coordinated marketing activity for assigned product groups and prepared regular market and competitor analysis. Produced educational content and coordinated website, design, and point of sale work with internal teams and external partners.

Initiated and tracked new product packaging projects in an internal workflow system, gathering requirements and coordinating brand managers, agencies, and regulatory colleagues. Raised and tracked purchase orders in SAP and maintained brand websites.

Managed diaries, booked meeting rooms, scheduled meetings, and arranged business travel for employees at different levels. Provided reception support and occasionally covered for executive assistants by supporting senior leaders with meeting and travel arrangements.

Completed an MSc in E-Business and Online Marketing on a part-time weekend programme alongside full-time work.

Earned a BA in Marketing and Management from the University of Social Sciences.