Monika User

Streamlined documentation workflows for multi-state compliance, ensuring accurate recordkeeping and adherence to underwriting requirements. Reduced call escalations and improved first-contact resolution by delivering personalized solutions and detailed issue diagnosis.

Demonstrated flexibility and composure in a fast-paced, ever-evolving regulatory landscape, consistently exceeding quality and productivity benchmarks. Adhered to HIPAA guidelines and ensured secure handling of PII using Microsoft 365 and Barracuda security networks.

Partnered with Marketing, Sales, Operations, and end users to gather business insights and address process pain points. Collected, analyzed, and prioritized business requirements to shape the CRM solution roadmap and long-term product vision.

Led enterprise-level corporate benefits strategy for mid-to-large institutional clients, aligning benefit offerings with business objectives and regulatory requirements. Served as the primary liaison between clients and carriers, negotiating plan renewals, custom benefit structures, and cost-containment strategies.

Studied Business Administration at Georgia State University. Focused on core business principles and practices.