Open to opportunities

Ruth-Ann Morris

@ruth-annmorris

Message

Business analyst specializing in Medicare/Medicaid systems and data-driven compliance.

United States

Message

What I'm looking for

I seek roles where I can apply healthcare analytics and compliance expertise to improve claims systems and operational workflows, working cross-functionally in collaborative, improvement-focused environments.

I am a business analyst with over 10 years' progressive experience across healthcare, insurance, and technology, focused on Medicare and Medicaid systems, compliance, claims, and member services.

I bridge business and IT to support SDLC activities, UAT, requirements elicitation, and regulatory compliance, and I deliver measurable process improvements that enhance operational efficiency.

I have hands-on experience writing SQL, building BI reports (Looker, Power BI, Excel), and performing data validation to optimize claims, eligibility, and enrollment workflows.

I hold an MBA in Business Analytics and certifications including AHIP Medicare Advantage & Compliance, and I consistently drive cross-functional collaboration to improve compliance, reporting, and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

QA Technical Support

Current

RNS

Oct 2023 - Present (2 years)

Conducted functional testing of Medicare/Medicaid software platforms to ensure CMS compliance and developed SQL queries and BI reports for data validation and performance analysis.

Functional Testing SQL Looker Power BI Medicare Medicaid Compliance UAT Data Analysis

Current

Business Analyst

Current

SelectQuote Insurance Services

Sep 2020 - Present (5 years 1 month)

Partnered with cross-functional teams to analyze Medicare/Medicaid products and ensure CMS/AHIP compliance, produced enrollment and operational reports that improved retention and close rates.

Medicare Medicaid SQL Reporting Compliance (CMS AHIP)Stakeholder Engagement Data Analysis

Guest Services Manager

Vacasa

Dec 2017 - Jun 2020 (2 years 6 months)

Oversaw guest operations and staff, analyzed workflows and produced operational reports to identify inefficiencies and implement process improvements that enhanced service quality.

Operations Management Process Improvement Reporting Staff Training Customer Service Performance Analysis Compliance

Education

Degrees, certifications, and relevant coursework

Liberty University

Master of Business Administration, Business Analytics

Completed an MBA with a focus on Business Analytics, emphasizing data-driven decision making and analytical methods for business problems.

Liberty University

Bachelor of Science, Business Administration & International Business

Earned a Bachelor of Science in Business Administration with an International Business concentration and a minor in Psychology, focusing on management and cross-cultural business practices.