Open to opportunities

Brianna Stafford

@briannastafford

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Experienced manager in customer success, compliance reporting, aggregate spend, and transparency.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and offers opportunities for professional growth.

I am a dedicated professional with extensive experience in customer success and compliance reporting within the life sciences sector. Over the past decade, I have successfully led teams and managed complex projects, ensuring exceptional service delivery to a diverse range of clients. My role as Manager at MedPro Systems has allowed me to develop strong leadership skills while fostering a collaborative environment that prioritizes client satisfaction.

Throughout my career, I have acted as a Product Owner, driving agile development initiatives and supporting over 160 life sciences companies in their compliance reporting needs. My analytical skills have enabled me to identify gaps in compliance and source systems, leading to significant process improvements for my clients. I am passionate about leveraging my expertise to enhance operational efficiency and contribute to the success of my team and organization.

Experience

Work history, roles, and key accomplishments

Manager, MCR Customer Success

MedPro Systems, Inc.

Sep 2023 - May 2025 (1 year 8 months)

Led a team of 15 professionals supporting MedPro's Compliance Reporting ID and Aggregate Spend Solutions, delivering exceptional services to over 170 customers. Played a key role in the creation and execution of contracts, collaborating closely with the sales team to ensure seamless processes and client satisfaction. Conducted weekly one-on-one sessions with team members, providing support, guidan

Customer Success Contract Management Team Leadership Customer Satisfaction

Compliance Analyst & MCR Product Lead

MedPro Systems, Inc.

Sep 2021 - Sep 2023 (2 years)

Acted as Product Owner in all agile development for MedPro Compliance Reporting ID and the Aggregate Spend Solution, supporting over 160 life sciences companies. Led agile development for MedPro's international reporting solution, MCR International, supporting reporting requirements and system development for over 15 jurisdictions. Facilitated product roadmap management and prioritization, perform

Product Ownership Agile Development User Acceptance Testing Regulatory Reporting Data Analysis

Aggregate Spend Implementation Specialist

MedPro Systems, Inc.

Dec 2015 - Sep 2021 (5 years 9 months)

Collaborated with customers to implement and utilize the Porzio AggregateSpendID system, an internet-based system for life sciences companies to track and report interactions with healthcare practitioners. Served as a customer support contact providing system guidance and user support assistance for Porzio AggregateSpendID customers. Collaborated on process improvements to implement new system fea

System Implementation Customer Support Process Improvement Regulatory Compliance Data Analysis

Regulatory Affairs Coordinator

Pacira Pharmaceuticals

Aug 2015 - Dec 2015 (4 months)

Managed Veeva Vault PromoMats system facilitating the Promotional Review Committee processes and meetings including logistics and piece review. Assisted in integration of CLM and CRM systems to better support internal business processes. Performed and managed review process for all promotional and advertising pieces between regulatory, legal and medical teams.

Veeva Regulatory Affairs CRM CLM System Configuration

Compliance Analyst

Porzio Life Sciences

May 2013 - Jul 2015 (2 years 2 months)

Possessed in depth knowledge of regulatory requirements of pharmaceutical aggregate spend disclosure requirements in various US jurisdictions. Managed development initiatives on global transparency reporting system for ex-US reporting requirements. Collaborated with customers to implement and use the Porzio AggregateSpendID system, an internet-based system for life sciences companies to track and

Regulatory Compliance Aggregate Spend Reporting Data Analysis Customer Support Process Improvement

Business Integration Manager

J.M. Rodgers Co., Inc.

Jul 2012 - Oct 2012 (3 months)

Managed business integration initiatives for the company. Oversaw operations related to Importer Security Filing. Contributed to streamlining business processes.

Supply Chain Process Management Compliance

Importer Security Filing Manager

J.M. Rodgers Co., Inc.

Oct 2009 - Jul 2012 (2 years 9 months)

Managed all aspects of Importer Security Filing. Ensured compliance with relevant regulations. Streamlined filing processes for efficiency.

Importer Security Filing Regulatory Compliance Data Management Process Optimization Logistics

Marketing Internship

OneWorld, Inc.

Sep 2008 - May 2009 (8 months)

Assisted in various marketing campaigns and initiatives. Conducted market research to support strategic planning. Contributed to content creation and promotional materials.

Marketing Strategy Market Research Content Creation Campaign Management Data Analysis

Education

Degrees, certifications, and relevant coursework

Rowan University

Bachelor of Science, Marketing

Completed a Bachelor of Science degree with a focus on Marketing. Gained foundational knowledge in marketing principles, consumer behavior, and market analysis.