Maliha Springs

Manage front-office operations and insurance benefits verification across multiple offices, driving process improvements that reduced denials and accelerated reimbursement cycles. Train and mentor staff to improve service consistency and patient satisfaction.

Facilitated insurance verification, scheduling, and claims management to improve patient access to benefits and ensure HIPAA-compliant data accuracy. Resolved coverage issues to enhance patient experience.

Coordinated daily programming and family communications, balancing stakeholder needs and improving program delivery through organized scheduling and engagement efforts.

Provided individual support to students and families and coordinated administrative processes for after-school programs, improving service delivery and stakeholder communication.

Directed staff and program operations, managed budgets and compliance, and oversaw CCAP benefit administration and parent billing to ensure accurate reporting and timely issue resolution.

Supported property inspections, data collection, and appraisal documentation to ensure accurate and timely appraisal reports.

Coordinated front desk operations for surgical and NICU departments, maintaining confidentiality and supporting clinical administrative workflows.

Completed a Bachelor of Science in Health Care Coordination, graduating in December 2021.

Completed an Associate of Science degree, awarded in May 2018.

Completed nursing coursework at the University of Denver in 2015.

Awarded a High School Diploma in May 2015.