Monicah Kimani
@monicahkimani
Executive Assistant & Customer Support Specialist
What I'm looking for
Are you still trying to do everything in your business — and wondering why there’s never enough time to grow?
I get it.
Running a business is exciting... until you’re buried under customer emails, calendar chaos, overdue tasks, and processes that only you know how to run.
That’s not freedom — that’s burnout in disguise.
I’m Monicah Kimani, a proactive, results-driven Virtual Assistant with 2+ years of experience supporting CEOs and Founders like you — by making the back end of your business run like a well-oiled machine.
I’ve worked with growing startups, e-commerce brands, and online entrepreneurs — and here’s what I’ve learned:
👉 Most leaders are stuck in survival mode, not scale mode.
👉 You don’t need to do more — you need to delegate better.
Let me step in so you can reclaim your time, reduce overwhelm, and focus on what actually moves the needle.
🧩 What I can take off your plate:
📥 Inbox & Calendar Management + Travel Booking
💬 Customer Support (Email, Chat, Phone)
⚙️ Automation Setup (Zapier, Make)
📇 CRM Management (HubSpot, Zendesk, Gorgias)
🚀 Client Onboarding & Lead Follow-Up
🗂️ Admin Support & Data Entry
✅ Task & Project Management (ClickUp, Trello, Asana)
📱 Social Media Scheduling & Basic Engagement
🛒 E-commerce Support (Shopify)
📑 Document Creation (SOPs, Reports, Proposals)
🧰 Systems Setup & Optimization
🔍 Market Research & Insight Gathering
🎯 Why CEOs & Founders trust me:
I don’t just do tasks — I anticipate what needs to be done.
I learn fast, adapt faster, and make your systems smarter.
I bring structure, calm, and clarity into chaotic operations.
Experience
Work history, roles, and key accomplishments
Executive Assistant & Customer Support
IDEM Services
Feb 2024 - Present (1 year 4 months)
Provided email & chat support, resolving product inquiries and issues quickly
Tracked delivery concerns and assisted with online order updates
Managed customer records and follow-ups through CRM systems
Created branded support materials using Canva for better customer engagement
Sales Coordinator
Mzuri Sana Cafe
Dec 2023 - Feb 2025 (1 year 2 months)
As a Sales Coordinator, I built and maintained professional relationships with customers, monitored daily operations, and provided timely solutions to enhance customer satisfaction. I also managed inventory and logistics to ensure efficient supply chain operations.
Monitoring & Evaluation Intern
RefuSHE
Feb 2024 - May 2024 (3 months)
As a Monitoring & Evaluation Intern, I managed schedules and logistics for workshops, prepared reports, and collaborated with teams to implement initiatives. My role involved analyzing program data to track progress and support client referrals.
Virtual Assistant Intern
ALX Certification Program
Sep 2023 - Nov 2023 (2 months)
In my role as a Virtual Assistant Intern, I delivered exceptional services including inbox management and scheduling. I created presentations and transcriptions, enhancing client communication and relationship management through proactive problem-solving.
Monitoring & Evaluation Intern
Ajira Digital Program
Jun 2023 - Jun 2023 (0 months)
During my internship at Ajira Digital Program, I conducted data analysis and cleaning processes to ensure accuracy. I generated reports and supported learning initiatives during field visits.
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College
Diploma, Nutrition and Dietetics
Grade: 4.0
Completed a Diploma in Nutrition and Dietetics, focusing on the principles of nutrition, dietary planning, and health promotion.
Kenya Medical Training College
Certificate, Nutrition and Dietetics
Completed a Certificate in Nutrition and Dietetics, gaining foundational knowledge in nutrition science and dietary practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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