Monicah KimaniMK
Open to opportunities

Monicah Kimani

@monicahkimani

Executive Assistant & Customer Support Specialist

Kenya

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

Are you still trying to do everything in your business — and wondering why there’s never enough time to grow?

I get it.
Running a business is exciting... until you’re buried under customer emails, calendar chaos, overdue tasks, and processes that only you know how to run.
That’s not freedom — that’s burnout in disguise.

I’m Monicah Kimani, a proactive, results-driven Virtual Assistant with 2+ years of experience supporting CEOs and Founders like you — by making the back end of your business run like a well-oiled machine.

I’ve worked with growing startups, e-commerce brands, and online entrepreneurs — and here’s what I’ve learned:
👉 Most leaders are stuck in survival mode, not scale mode.
👉 You don’t need to do more — you need to delegate better.

Let me step in so you can reclaim your time, reduce overwhelm, and focus on what actually moves the needle.

🧩 What I can take off your plate:
📥 Inbox & Calendar Management + Travel Booking

💬 Customer Support (Email, Chat, Phone)

⚙️ Automation Setup (Zapier, Make)

📇 CRM Management (HubSpot, Zendesk, Gorgias)

🚀 Client Onboarding & Lead Follow-Up

🗂️ Admin Support & Data Entry

✅ Task & Project Management (ClickUp, Trello, Asana)

📱 Social Media Scheduling & Basic Engagement

🛒 E-commerce Support (Shopify)

📑 Document Creation (SOPs, Reports, Proposals)

🧰 Systems Setup & Optimization

🔍 Market Research & Insight Gathering

🎯 Why CEOs & Founders trust me:
I don’t just do tasks — I anticipate what needs to be done.

I learn fast, adapt faster, and make your systems smarter.

I bring structure, calm, and clarity into chaotic operations.

Experience

Work history, roles, and key accomplishments

IS
Current

Executive Assistant & Customer Support

IDEM Services

Feb 2024 - Present (1 year 4 months)

Provided email & chat support, resolving product inquiries and issues quickly


Tracked delivery concerns and assisted with online order updates


Managed customer records and follow-ups through CRM systems


Created branded support materials using Canva for better customer engagement

AP

Monitoring & Evaluation Intern

Ajira Digital Program

Jun 2023 - Jun 2023 (0 months)

During my internship at Ajira Digital Program, I conducted data analysis and cleaning processes to ensure accuracy. I generated reports and supported learning initiatives during field visits.

Education

Degrees, certifications, and relevant coursework

KC

Kenya Medical Training College

Diploma, Nutrition and Dietetics

Grade: 4.0

Completed a Diploma in Nutrition and Dietetics, focusing on the principles of nutrition, dietary planning, and health promotion.

KC

Kenya Medical Training College

Certificate, Nutrition and Dietetics

Completed a Certificate in Nutrition and Dietetics, gaining foundational knowledge in nutrition science and dietary practices.

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Monicah Kimani - Executive Assistant & Customer Support - IDEM Services | Himalayas