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@monicahakinyi
Results-oriented customer service and sales professional with strong negotiation skills.
I am a results-oriented customer service and sales professional with a solid background in market research, debt recovery, and procurement. My experience has equipped me with the ability to elevate customer satisfaction, streamline sales processes, and implement effective communication strategies. I excel in client relationship management, data analysis, and identifying business growth opportunities.
Throughout my career, I have demonstrated strong multitasking skills and a commitment to customer service excellence. I thrive in dynamic environments, taking ownership of tasks and anticipating potential challenges. My leadership and initiative have consistently led to actionable solutions that deliver measurable impact, whether in sales or procurement roles.
With a Bachelor's Degree in Business Management and a Diploma in Supplies and Procurement Management, I possess the educational foundation to complement my practical experience. I am passionate about leveraging my skills in negotiation, reporting, and inventory control to contribute to a company's success while fostering long-term client relationships.
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Work history, roles, and key accomplishments
XDoor Trade Limited
Feb 2025 - Present (9 months)
Provided accurate product information, pricing, and lead times, and prepared and followed up on quotes, tenders, and sales proposals for various projects. Collaborated with architects, contractors, and project managers to ensure adherence to specifications and building codes.
Eurodoor Limited
Jan 2022 - Nov 2024 (2 years 10 months)
Engaged with customers to understand door requirements, leading to a 15% increase in sales closure through tailored recommendations. Mastered various door types, materials, and security features, reducing consultation time while maintaining high customer satisfaction.
Quest Holding Ltd
Jul 2020 - Dec 2020 (5 months)
Tracked and managed assigned accounts, leading to a 30% reduction in outstanding debts by identifying repayment trends and prioritizing high-risk accounts. Implemented targeted action plans for overdue accounts, resulting in increased timely repayments and minimized delinquency rates.
Firch International
Mar 2020 - Jun 2020 (3 months)
Managed a portfolio of assigned accounts, leading to a 10% reduction in outstanding debts through targeted recovery strategies. Negotiated flexible payoff plans, resulting in increased debt recovery within stipulated timelines.
Office of Attorney General and Department of Justice (Sheria
May 2019 - Aug 2019 (3 months)
Raised accurate quotations, including air ticketing, leading to a 20% reduction in procurement costs through strategic price comparisons. Conducted comprehensive price analyses, identifying cost-effective vendors and contributing to a 30% increase in budget savings.
Othaya Hospital
Feb 2016 - May 2016 (3 months)
Raised purchase requisitions, ensuring accuracy and timely processing, contributing to a 15% reduction in procurement cycle time. Assisted in analyzing tender submissions, identifying cost-effective suppliers and enhancing procurement decision-making.
Degrees, certifications, and relevant coursework
Kenya Certificate of Secondary Education, General Studies
Completed the Kenya Certificate of Secondary Education, achieving foundational academic qualifications. Focused on a broad curriculum to prepare for higher education and professional development.
Bachelor's Degree, Business Management
Completed a Bachelor's Degree in Business Management, gaining comprehensive knowledge in various aspects of business operations and strategy. Developed skills in management principles, organizational behavior, and financial analysis.
Diploma, Supplies and Procurement Management
Obtained a Diploma in Supplies and Procurement Management, focusing on the principles and practices of supply chain and procurement. Acquired expertise in areas such as purchasing, inventory control, and vendor management.
Certificate, Supplies and Procurement Management
Earned a Certificate in Supplies and Procurement Management, providing foundational knowledge in procurement processes and supply chain operations. Developed initial skills in managing supplies and understanding procurement best practices.
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