Monicah AkinyiMA
Open to opportunities

Monicah Akinyi

@monicahakinyi

Results-oriented customer service and sales professional with strong negotiation skills.

Kenya

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a results-oriented customer service and sales professional with a solid background in market research, debt recovery, and procurement. My experience has equipped me with the ability to elevate customer satisfaction, streamline sales processes, and implement effective communication strategies. I excel in client relationship management, data analysis, and identifying business growth opportunities.

Throughout my career, I have demonstrated strong multitasking skills and a commitment to customer service excellence. I thrive in dynamic environments, taking ownership of tasks and anticipating potential challenges. My leadership and initiative have consistently led to actionable solutions that deliver measurable impact, whether in sales or procurement roles.

With a Bachelor's Degree in Business Management and a Diploma in Supplies and Procurement Management, I possess the educational foundation to complement my practical experience. I am passionate about leveraging my skills in negotiation, reporting, and inventory control to contribute to a company's success while fostering long-term client relationships.

Experience

Work history, roles, and key accomplishments

XL
Current

Sales Associate

XDoor Trade Limited

Feb 2025 - Present (4 months)

Provided accurate product information, pricing, and lead times, and prepared and followed up on quotes, tenders, and sales proposals for various projects. Collaborated with architects, contractors, and project managers to ensure adherence to specifications and building codes.

O(

Stores Assistant

Office of Attorney General and Department of Justice (Sheria

May 2019 - Aug 2019 (3 months)

Raised accurate quotations, including air ticketing, leading to a 20% reduction in procurement costs through strategic price comparisons. Conducted comprehensive price analyses, identifying cost-effective vendors and contributing to a 30% increase in budget savings.

OH

Industrial Attachment

Othaya Hospital

Feb 2016 - May 2016 (3 months)

Raised purchase requisitions, ensuring accuracy and timely processing, contributing to a 15% reduction in procurement cycle time. Assisted in analyzing tender submissions, identifying cost-effective suppliers and enhancing procurement decision-making.

Education

Degrees, certifications, and relevant coursework

SK

St Joseph Girls Kibwezi

Kenya Certificate of Secondary Education, General Studies

Completed the Kenya Certificate of Secondary Education, achieving foundational academic qualifications. Focused on a broad curriculum to prepare for higher education and professional development.

Mount Kenya University logoMU

Mount Kenya University

Bachelor's Degree, Business Management

Completed a Bachelor's Degree in Business Management, gaining comprehensive knowledge in various aspects of business operations and strategy. Developed skills in management principles, organizational behavior, and financial analysis.

Mount Kenya University logoMU

Mount Kenya University

Diploma, Supplies and Procurement Management

Obtained a Diploma in Supplies and Procurement Management, focusing on the principles and practices of supply chain and procurement. Acquired expertise in areas such as purchasing, inventory control, and vendor management.

Mount Kenya University logoMU

Mount Kenya University

Certificate, Supplies and Procurement Management

Earned a Certificate in Supplies and Procurement Management, providing foundational knowledge in procurement processes and supply chain operations. Developed initial skills in managing supplies and understanding procurement best practices.

Tech stack

Software and tools used professionally

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Monicah Akinyi - Sales Associate - XDoor Trade Limited | Himalayas