Tracy Gathoni

As a Business Development & Client Service Manager, I identify new B2B opportunities, qualify prospects, and develop strong customer relationships. I negotiate deals and ensure clear communication regarding order processing and delivery timelines, collaborating with management and product teams to drive growth.

In my role, I generated business leads and revenue by engaging with clients and identifying new market opportunities. I conducted market research to develop growth strategies and prepared proposals and presentations for stakeholders.

I oversaw the engineering and helpdesk teams, ensuring efficient service delivery. I monitored performance metrics, resolved escalated customer issues, and managed contracts and project planning to achieve service goals.

Managed procurement and logistics operations, including supplier evaluation, contract negotiation, and inventory management. Ensured compliance with quality standards and optimized costs through strategic sourcing.

Oversaw client relationships and ensured service delivery met standards. Coordinated with internal teams to resolve issues and prepared performance reports to identify improvement opportunities.

Focused on sales and revenue generation by identifying upselling opportunities and managing client accounts to ensure satisfaction and retention.

Led a sales team, providing training and support while managing inventory and ensuring high-quality customer service.

Provided first-level support for hardware and software issues, maintaining records of incidents and collaborating with IT teams for complex issue resolution.

Currently enrolled in a Master of Science program in Data Communication, focusing on advanced topics in data transmission, networking, and communication technologies.

Pursued a Diploma in Procurement & Supply, gaining knowledge in procurement processes, supply chain management, and logistics, which enhanced skills in managing supplier relationships and procurement strategies.

Studied Information Technology, focusing on the principles of computing, programming, and system management, which provided a solid foundation for a career in IT and business development.