Open to opportunities

Anne Kuria

@annekuria

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Dedicated procurement professional with a passion for customer care.

Kenya

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in procurement and sales.

I am an effective customer care and procurement professional dedicated to consistently surpassing service goals while providing unparalleled support for customers, organizations, and vendors. My experience includes managing procurement and sales communications through various channels, utilizing strong organizational, research, and time management skills.

As a Procurement Officer at Kenya AIDS NGOs Consortium, I successfully managed hotel bookings for conferences and optimized procurement processes, resulting in significant cost savings. I have a proven track record of collaborating with cross-functional teams, negotiating contracts, and preparing detailed financial reports for senior management.

My previous roles as a Customer Service Officer and Sales Executive have honed my ability to build and maintain strong client relationships, analyze market trends, and implement effective sales strategies. I am committed to enhancing customer satisfaction and driving organizational success through exceptional service and strategic procurement practices.

Experience

Work history, roles, and key accomplishments

Procurement Officer

Kenya AIDS NGOs Consortium

Jan 2022 - Jan 2024 (2 years)

Managed hotel bookings for conferences and assisted with financial transactions. Sourced and procured items for the organization, resulting in cost savings and optimized procurement processes.

Financial Analysis Report Writing Contract Negotiation

Receptionist /Customer Service Officer

Kenya AIDS NGOs Consortium

Oct 2022 - Jul 2023 (9 months)

Greeted and assisted visitors, volunteers, and staff in a professional and friendly manner. Managed correspondence and scheduling appointments, meetings, and events while providing administrative support.

Customer Service Scheduling Administrative Support Data Entry Communication

Sales Executive

Twiga Foods Company

Jan 2020 - Dec 2020 (11 months)

Achieved a 30% increase in returning customers through consistent and excellent customer service. Built and maintained strong client relationships and increased revenue by implementing effective sales strategies.

Sales Strategies Client Relationship Management Market Analysis Customer Service Sales Presentations

Cashier/Restaurant Team Member

Kentucky Fried Chicken (KFC)

Jul 2016 - Jun 2018 (1 year 11 months)

Enhanced annual sales by 20% by providing a customer-friendly environment and expertly balancing cash drawers. Reduced customer waiting time with quick and efficient service while maintaining a 0% cash discrepancy rate.

Customer Service Inventory Management Team Collaboration Training

Education

Degrees, certifications, and relevant coursework

JKUAT Main Campus - Online

Diploma, Business Procurement And Contract Management

Currently pursuing a Diploma in Business Procurement and Contract Management. The program focuses on developing expertise in procurement strategies, contract negotiation, and supply chain optimization.

JKUAT Karen Campus

Diploma, Business Administration

Completed a Diploma in Business Administration. This program provided a foundational understanding of business principles, including management, finance, and marketing.