Monica Ghimire
@monicaghimire
Service delivery leader at CloudFactory who grew key accounts from $40K to $250K MRR.
NepalWhat I'm looking for
At CloudFactory, I managed global client portfolios across AI and data services, with end-to-end responsibility for client relationships, delivery, and account performance. I grew key accounts from $40K to $250K MRR and turned underperforming accounts into strong margin contributors.
I also led teams of 30+ across remote and in-office environments, managing escalations and improving delivery quality. As part of the regional leadership team, I contributed to Nepal location's team engagement and other strategies.
Earlier at CloudFactory, I managed client projects from kickoff through completion, including planning, workflow design, and monthly forecasting. I partnered with clients and internal teams to support account growth and strengthen long-term partnerships.
Most recently, at The Data Angel, I worked on service delivery and client operations for Fortune 50 pharmaceutical clients. I set up HubSpot CRM and incident protocols, introduced AI workflows to improve meeting outputs, and supported new product offerings with proposal frameworks and client-facing materials.
Experience
Work history, roles, and key accomplishments
Worked on service delivery and client operations for Fortune 50 pharmaceutical clients, focusing on improving how teams coordinate, track work, and communicate. Set up systems like HubSpot CRM and incident protocols to bring more structure to delivery, while also introducing AI workflows to improve meeting outputs. Also supported new product offerings by building proposal frameworks and improving
Led global client portfolios across SMB to Enterprise segments, owning ~$700K MRR across 50+ accounts in AI and data services, with full end-to-end responsibility across client relationships, delivery, and account performance.
Grew key accounts from $40K to $250K MRR, turned underperforming accounts into strong margin contributors, and consistently maintained high customer satisfaction across the
Managed multiple key and standard client accounts with end-to-end ownership across delivery, financials, and stakeholder engagement, acting as the primary link between clients, Cloud teams, and internal functions to ensure alignment and execution.
Oversaw project delivery from kickoff to completion, including planning, workflow design, and monthly forecasting, while ensuring solutions were aligne
Owned the end-to-end lifecycle of client projects from pilot through production and continuous improvement, managing delivery, financial performance, and stakeholder alignment. Led client communication, partnered cross-functionally with Engineering, Operations, Finance, and HR, and supported onboarding through collaboration with Sales and Legal on contracts and implementation.
Education
Degrees, certifications, and relevant coursework
Quantic School of Business and Technology
Executive MBA, Business Administration and Management, General
2023 - 2025
Business Analysis for Project Managers
Issued Feb 2022
Change Management Foundations
Issued Jan 2022
Inclusive Leadership
Issued Oct 2021
Apex College
Bachelor of Business Administration (BBA), Business Administration and Management, General
2009 - 2013
Recipient of Apex Merit Scholarship, 2009
Availability
Location
NepalAuthorized to work in
Salary expectations
Social media
Job categories
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