diya shrestha
@diyashrestha3
I build scalable operations, KPI systems, and automation that improve cross-functional execution.
NepalWhat I'm looking for
At Grepsr, I lead business operations and compliance, building the company’s first unified KPI framework and automating lead enrichment and first-response guidance with Zapier and AI. I also created Customer Mindset training that cut delivery error rates by 25%.
I previously built Grepsr’s Account Management function from scratch for 80+ international clients, increasing revenue from the existing client base by 20% and scaling the team from 2 to 8 members. Earlier at CloudFactory, I led delivery work, developed a risk-rating framework for an anti-trafficking initiative, and coached a six-person team, with two associates advancing into people manager roles.
Experience
Work history, roles, and key accomplishments
Head of Business Operations and Compliance
Grepsr Pvt. Ltd
Jan 2025 - Present (1 year 7 months)
Led automation initiatives, achieving a 40% improvement in operational throughput. Built the company's first unified KPI framework and led Customer Mindset training, cutting error rate by 25%.
Senior Account Manager
Grepsr Pvt. Ltd
Oct 2022 - Jan 2025 (2 years 3 months)
Built the Account Management function from scratch, consolidating 80+ recurring international clients and increasing engagement, driving a 20% revenue increase. Scaled the account team from 2 to 8 members.
Project Manager
Grepsr Pvt. Ltd
Oct 2021 - Oct 2022 (1 year)
Standardised project processes by restructuring Jira and building automated workflows, saving 1+ hour of manual work per person per day. Designed a client onboarding framework that improved lead response rate by 80%.
Delivery Lead
Cloudfactory
Jul 2018 - Sep 2021 (3 years 2 months)
Designed a risk-rating framework for a client's anti-trafficking initiative. Coached a team of 6 delivery associates, with 2 advancing into people manager roles.
Education
Degrees, certifications, and relevant coursework
School of Management Tribhuvan University (SOMTU)
Master of Business Administration, Business Administration
2014 - 2016
Pursued an MBA at the School of Management Tribhuvan University in Kathmandu, Nepal.
Availability
Location
NepalAuthorized to work in
Job categories
Skills
Interested in hiring diya?
You can contact diya and 90k+ other talented remote workers on Himalayas.
Message diyaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
