Open to opportunities

Abhishek KC

@abhishekkc

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Customer-centric support professional with over five years of experience.

Nepal

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a highly motivated and adaptable Customer Support Professional with over five years of experience delivering exceptional service in remote and hybrid environments. My proven success in cultivating strong customer rapport and effectively addressing concerns has consistently exceeded expectations. I am a resourceful problem-solver adept at identifying and resolving issues efficiently, ensuring customer satisfaction.

Throughout my career, I have excelled in managing multiple client inquiries simultaneously while maintaining data accuracy and optimizing workflows for improved efficiency. My strong communication skills allow me to adapt my style to meet the diverse needs of each client, fostering strong relationships and ensuring seamless collaboration across all levels. I have actively participated in process improvements that enhance customer experience and operational efficiency, demonstrating my commitment to excellence and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Cloudfactory

Apr 2024 - Present (1 year 1 month)

Accurately transcribed documents and provided AI annotation support. Demonstrated attention to detail and utilized various tools to enhance data processing efficiency.

Data Annotation Data Entry Attention To Detail Problem Solving Time Management

Client Relations Support Specialist

Parsedom

Nov 2023 - Apr 2024 (5 months)

Served as the primary contact for clients, providing dedicated support through various communication channels. Managed multiple inquiries and adapted communication styles to meet client needs, contributing to strong client relationships.

Customer Support Communication Problem Solving Time Management Virtual Assistance Multitasking Relationship Building Sales Support

Freelance Market Researcher

Outstaffer

Jan 2024 - Apr 2024 (3 months)

Conducted market research and developed outreach campaigns to identify qualified leads. Collaborated with developers to enhance platform functionality and improve lead generation strategies.

Market Research Lead Generation Outreach Communication Problem Solving Analytical Skills Collaboration Sales Strategies Email Marketing Data Analysis

Quality Assurance Support Specialist

PleasureBase

Apr 2022 - Sep 2023 (1 year 5 months)

Evaluated website functionality and collaborated with developers to enhance user experience. Provided virtual assistance and resolved customer inquiries efficiently, ensuring high levels of customer satisfaction.

Quality Assurance Communication Problem Solving Customer Support Virtual Assistance Team Collaboration Process Improvement Time Management

Customer Support Specialist

Sprout Technology Service Pvt. Ltd.

Jan 2020 - Apr 2022 (2 years 3 months)

Provided exceptional customer support in a hybrid environment, handling inquiries and complaints while maintaining high accuracy. Proactively identified process improvements and collaborated with cross-functional teams to enhance client satisfaction and operational efficiency.

Customer Support CRM Communication Problem Solving Data Entry AI Annotation Multitasking Team Collaboration Time Management Process Improvement

Education

Degrees, certifications, and relevant coursework

KMC College

High School Degree, Biology Science

Pursuing a High School Degree with a major in Biology Science. Focused on developing a strong foundation in biological sciences and related subjects.

Tribhuvan University

Bachelor of Science, Environmental Science

Pursuing a Bachelor's of Science in Environmental Science. Engaged in studies that emphasize the understanding of environmental issues and sustainable practices.