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Abhishek KC

@abhishekkc

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Customer support specialist delivering clear communication, ownership, and fast, effective issue resolution.

Nepal

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What I'm looking for

I seek a customer-focused role where I can resolve issues end-to-end, work cross-functionally, contribute to process improvements, and grow into broader CX or support leadership.

I am a customer support professional with 4+ years of experience in e-commerce and remote service environments, known for clear communication, ownership, and consistent delivery in fast-paced support settings.

I have served as primary point of contact across email, chat, and ticketing platforms, diagnosing and resolving technical and product issues while coordinating with Engineering, QA, and Product teams to drive timely escalations and product improvements.

I contribute to knowledge bases, process improvements, and AI annotation efforts, and I consistently maintain high customer satisfaction through efficient ticket handling, documentation, and cross-team collaboration.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Intuji

Mar 2025 - Present (10 months)

Act as primary on-site support contact across email, chat, and ticketing; diagnose and resolve issues, coordinate escalations with engineering teams, and contribute to documentation to reduce repeat inquiries.

Customer Support Ticketing Systems CRM Escalation Management Troubleshooting Cross Functional Communication

Data Annotator

CloudFactory

May 2024 - Mar 2025 (10 months)

Transcribed and annotated documents to support AI model development, maintaining high accuracy and meeting deadlines while assisting team members to resolve workstream issues.

Data Annotation Transcription Quality Assurance Attention To Detail Team Collaboration AI Training Data

Freelancer Outstaffer

Outstaffer

Jan 2024 - Apr 2024 (3 months)

Conducted market research and built targeted outreach campaigns, optimizing email sequences and improving lead conversion through analytics-driven adjustments.

Lead Generation Market Research Apollo Campaign Optimization Messaging Personalization Analytics Collaboration

Support Specialist

Parsedom

Nov 2023 - Apr 2024 (5 months)

Provided remote client support via audio/video calls and remote tools, reduced resolution times through collaborative troubleshooting, and improved client retention by delivering clear, empathetic assistance.

Troubleshooting Client Communication Documentation Time Management Remote Tools

Remote Support Specialist

PleasureBase

Apr 2022 - Aug 2023 (1 year 4 months)

Served as primary CX contact via email and chat, resolved high-volume inquiries and complaint escalations, and collaborated with developers to fix website CSS issues, improving customer satisfaction and conversions.

Customer Support CRM Ticketing Complaint Handling CSS Issue Identification Escalation Management Communication

Remote Cloud Staff

Sprout Technology Service Pvt. Ltd.

Dec 2019 - Apr 2022 (2 years 4 months)

Provided technical support via email and chat, improving team productivity through quick issue resolution and contributing to AI annotation efforts that enhanced model quality.

Remote Support Google Workspace Freshdesk Slack AI Annotation Troubleshooting