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Swantina Shakya

@swantinashakya

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Customer Success & Analytics lead at GrowByData who productized a Market Intelligence product in Google Data Studio.

Nepal

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At GrowByData Pvt. Ltd., I lead Customer Success and Analytics as one aligned function, maintaining an NPS of 8+ and gross margin of 60% year over year while keeping churn below 10%. I also embed AI tools into routine operations.

I built a Market Intelligence product in Google Data Studio that was productized, and I work with the VP in the US to produce executive-ready insights. I also direct delivery across concurrent products and projects, establishing frameworks and controls for consistency and ISO 27001:2022 compliance.

Previously, as Product Manager - Lead Delivery & Engineering Services at GrowByData Services Pvt. Ltd., I managed six teams and built Price Intelligence, a Data Linkage tool, and catalog and feeds automation for Amazon and Google. Earlier, I designed an Oracle-based billing-reporting framework at Logic Information Systems and worked on database monitoring, tuning, and maintenance at MyDBA Nepal Pvt. Ltd.

Experience

Work history, roles, and key accomplishments

Current

Lead of Customer Success & Analytics

Current

GrowByData Pvt. Ltd.

Jul 2022 - Present (4 years 3 months)

Led the analytics and client success teams, achieving an NPS of 8+ and a 60% gross margin year over year while keeping churn below 10%. Directed planning, execution, and delivery of multiple concurrent products and projects, establishing operational frameworks and ISO 27001:2022 compliance.

Customer Success Analytics Team Leadership AI Tools Project Management ISO 27001 Google Data Studio Market Research Strategic Planning

Associate Lead of Customer Success

GrowByData Pvt. Ltd.

Aug 2021 - Jul 2022 (11 months)

Led planning, execution, and delivery across multiple departments, products, and technologies, achieving a 60% gross margin and an NPS above 8. Built strong client relationships and managed project teams with full resourcing responsibility, including coaching, mentoring, and performance reviews.

Customer Success Project Management Team Leadership Risk Management Market Research Pricing Strategy

Product Manager - Lead Delivery & Engineering Services

GrowByData Services Pvt. Ltd.

Apr 2017 - Jul 2021 (4 years 3 months)

Managed six teams and owned requirements intake, prioritization, and delivery capacity, maintaining a 70% gross margin and turning around a loss-making business area. Built products for the services client base, including Price Intelligence, a Data Linkage tool, and catalog/feeds automation for Amazon and Google.

Product Management Team Management Requirements Gathering Prioritization Pricing Intelligence Data Linkage Catalog Management Automated Feeds Amazon Google UI UX

Technical Lead

Logic Information Systems

Jun 2016 - Feb 2017 (8 months)

Assessed and documented the Nepal Telecom billing system onsite, then designed an optimized, Oracle-based billing-reporting framework with supporting scripts, stored procedures, and monitoring.

Oracle Billing Systems Reporting Stored Procedures Scripting Monitoring

Database Consultant

MyDBA Nepal Pvt. Ltd.

Feb 2015 - Mar 2016 (1 year 1 month)

Monitored and tuned database servers, resolved performance issues, deadlocks, and inefficient queries, and produced trend-analysis reports to guide customer resource-management decisions. Developed and maintained SQL Agent jobs, scheduled tasks, log shipping, and batch scripts for routine maintenance.

Database Administration Performance Optimization SQL SQL Agent Log Shipping Batch Script Trend Analysis