Bivas Nath Pant

Architected AI-powered call-handling and dispatch automation to triage inbound service requests and route work orders to 30+ field technicians. Scoped billing and accounts-receivable automation linking ServiceTitan to QuickBooks, targeting reduced manual invoicing and faster cash collection.

Sustained a 97%+ quality rating by engineering adversarial, puzzle-style prompts to expose model limitations for top-tier LLM research partners. Improved downstream model behavior across 100+ graded tasks per cycle using RLHF and SFT while refining factual accuracy, grammar, safety, and visual presentation.

Developed investment theses across priority verticals and sourced/evaluated startups through structured deal-flow sprints. Presented high-potential opportunities at Partner and Investment Committee meetings.

Reduced quality-related returns by 75% year-on-year by designing and enforcing a financial-penalty structure tied to returns-data analysis. Lifted Net Promoter Score by 20 points by identifying non-compliant sellers, enforcing corrective strategies via SOPs adopted across 200+ seller accounts.

Grew channel-wide orders by 60% and GMV by 40% by building automated Google Sheets performance dashboards and selecting brand partners using data insights. Improved additional order growth by 50% and increased CTR by 1.2x, while automating Daraz Mall tag provisioning via HubSpot workflows.

Formulated ISO-aligned project scope and business requirement documents, and maintained Agile dashboards to track sprint progress. Ran daily stand-ups and coordinated with the Project Manager to keep stakeholders aligned across sprints.

ACCA affiliate professional in chartered accountancy, indicating completion/progress toward ACCA qualification.

Chartered accountancy professional I at ICAN.