Open to opportunities

Moneka Williams

@monekawilliams

Message

Operations professional and data analytics candidate focused on quality, accuracy, and KPI reporting.

United States

Message

What I'm looking for

I’m looking for a role that pairs operations with analytics—using Excel, dashboards, and KPI reporting to improve quality, inventory accuracy, and process performance, with room to grow into data-driven decision-making.

I’m an Amazon operations professional with nearly four years of fulfillment center experience, where I focused on operational processes, quality assurance, inventory accuracy, reporting, and continuous improvement. I support outbound fulfillment operations to ensure accurate processing and movement of customer orders.

I’m cross-trained across Pick, Stow, Transship, Jackpot, and Palletizing, and I actively monitor quality and accuracy standards while resolving operational defects. I use scanning systems and operational tools to maintain inventory integrity and compliance, and I look for bottlenecks to improve package movement and on-time delivery.

Alongside my operations work, I’m building my analytics capability through Correlation One and developing reporting processes that track participation, engagement, and program performance. I’ve also brought customer-facing troubleshooting strength from Apple (Tier 1) and service accuracy from American Stock Transfer & Trust, and I’m motivated by roles where data-driven reporting supports smarter execution.

Experience

Work history, roles, and key accomplishments

Current

Organization Director

Current

Chi Psi Phi National High School Performing Arts Sorority

Jan 2024 - Present (2 years 5 months)

Developed operational systems and reporting processes to support organizational growth. Tracked participation and engagement metrics and maintained records, documentation, and reporting for organizational initiatives.

Reporting Participation Tracking And Engagement Metrics Documentation Record keeping

Current

Warehouse Associate

Current

Amazon

Jan 2022 - Present (4 years 5 months)

Supported outbound fulfillment operations within the Ship Dock by ensuring accurate processing and movement of customer orders. Monitored quality and accuracy standards, resolved operational defects, and collaborated with team members to improve workflow and on-time delivery performance.

Outbound Processing Order Processing Quality Assurance Inventory Accuracy Root Cause Analysis Process Improvement

Current

Founder & CEO

Current

The Hustlas Circle

Jan 2020 - Present (6 years 5 months)

Developed operational systems and reporting processes to support organizational growth. Tracked participation and program performance metrics while maintaining records, documentation, and communications, scheduling, and stakeholder engagement.

Reporting KPI Tracking Performance Metrics Documentation Management Stakeholder Engagement Scheduling Data Reporting

Customer Service Representative

American Stock Transfer & Trust Company

Jan 2019 - Jan 2021 (2 years)

Assisted shareholders with account inquiries, stock transactions, and asset liquidation requests. Provided account statements and financial documentation while maintaining accurate records and ensuring compliance with company procedures.

Customer Service Financial Documentation Stock Transactions Compliance Record keeping

Technical Support Specialist

Apple

Jan 2017 - Jan 2018 (1 year)

Provided Tier 1 technical support for hardware, software, device, and account-related issues. Diagnosed customer concerns through troubleshooting and root cause identification, educated users on device functionality, and coordinated escalations for advanced issues.

Technical Support Troubleshooting Root Cause Analysis Customer Education Device Support Account Support Escalations