Millicent Thornhill
@millicentthornhill
Organised virtual assistant delivering administrative efficiency and reliable client support.
ZimbabweWhat I'm looking for
I am an organised, detail-oriented Virtual Assistant with over five years of experience streamlining operations, managing data, and coordinating communications for busy organisations. I have led office teams, maintained large-scale records, implemented systems that improved response times, and supported client-facing financial administration across international and local contexts.
My strengths include advanced administrative support, credit control and receivables management, client relationship management, and digital collaboration using Microsoft Office, Google Workspace, Zoom, Canva, and Sage Pastel. I consistently drive measurable improvements — from boosting enrolment and client satisfaction to reducing inquiry response times — while maintaining confidentiality and data accuracy.
Experience
Work history, roles, and key accomplishments
Senior Administrator
Tutorial Home Senior School
May 2024 - Present (1 year 4 months)
Manage daily office operations for a school of 300+ students, supervise 5 staff, and implemented systems that reduced inquiry response times by 30% while increasing enrolment by 200+.
Client Support & Financial Administrator
DeVere Group
Jul 2021 - Nov 2021 (4 months)
Provided tailored support to 50+ international clients, managed 100+ client records with full confidentiality, and ran weekly virtual meetings that improved satisfaction by 20%.
Credit Control Specialist
Zimbabwe Trade Exchange
Jul 2014 - Oct 2020 (6 years 3 months)
Managed accounts receivable and databases for 200+ clients, cleared overdue payments, produced financial reports, and trained assistants to improve credit control efficiency.
Receptionist / Personal Assistant
Various Employers
Jan 2006 - Dec 2013 (7 years 11 months)
Supported executives and front-desk operations with scheduling, correspondence, client relations, sales tracking, and general administrative tasks between 2006 and 2013.
Education
Degrees, certifications, and relevant coursework
B.I.C Academy
Diploma, Secretarial
Completed a Diploma in Secretarial focusing on administrative and secretarial skills relevant to office management and executive support.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Social media
Job categories
Skills
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