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Nithin Katta

@nithinkatta

Site Reliability Engineer at AT&T who improved observability across 400+ production microservices.

At AT&T, I supported CTXEngOps – IDP Sales & Services as a Tier-2 Site Reliability Engineer for a production platform of 400+ microservices. I developed AI-integrated ticket automation and created 25+ observability dashboards across ELK, Dynatrace, and Quantum Metrics.

At EPSoft, contracted to AT&T, I supported production reliability for enterprise APIs across Salesforce and MuleSoft, and administered Kubernetes environments. Earlier, at Optum Global Solutions, I provisioned Windows and Linux servers and automated infrastructure tasks with Terraform and PowerShell. I hold Microsoft Azure Administrator Associate and VMware vRealize Automation certifications.

Experience

Work history, roles, and key accomplishments

Site Reliability Engineer (SRE/T2)

AT&T

Oct 2025 - Aug 2026 (10 months)

Functioned as Tier-2 Site Reliability Engineer for a production platform of 400+ microservices spanning three on-premises and two cloud data centres, sustaining 24x7 availability. Developed a custom AI-integrated Automation SRE ticket creation and scrum/sprint assignment logic using rule-based configurations, cutting manual ticketing effort across multiple scrum teams.

Site Reliability Engineering Kubernetes Dynatrace ELK Quantum Metrics PagerDuty Incident Command AI Automation Observability Microservices

Site Reliability Engineer (SRE/T2)

EPSoft

Jul 2024 - Oct 2025 (1 year 3 months)

Operated as a core member of the SRE team maintaining production reliability for 150+ enterprise APIs across Salesforce and MuleSoft platforms, while leading high-severity Incident Command Management (ICM). Independently engineered end-to-end observability solutions across Dynatrace, ELK, Grafana, and Quantum Metric to track live API response times and guarantee zero-defect product launches.

Site Reliability Engineering Salesforce MuleSoft Dynatrace ELK Grafana Quantum Metrics Incident Command Kubernetes HPA KEDA SAFe Agile

Sr. System Management Analyst

Optum Global Solutions

Apr 2017 - May 2022 (5 years 1 month)

Provisioned and built Windows 2012/R2/2016/2019/Linux virtual and physical servers across VMware Production, Staging, Dev and Test environments using Infrastructure as Code (Terraform) and PLM Agile methodology. Engineered robust Windows Server app hosting landscapes by installing, configuring, and optimizing IIS on web servers alongside dependent .NET Framework runtimes.

VMWare VCenter Terraform PowerShell IIS .NET Windows Server Linux V Motion Storage VMotion ServiceNow ITIL

System Management Analyst

United Health Group

Aug 2016 - Mar 2017 (7 months)

Built and rebuilt Windows Server 2012/2016/2019 environments from templates within a private VMware cloud, configuring Windows Failover and SQL Always On clusters applying PLM Kanban/Scrum methodology. Automated provisioning and validation using Terraform and Foreman, and deployed .NET Framework updates across application and database servers.

Windows Server VMWare Terraform Foreman .NET SQL Always On Technology Kanban Scrum

Cloud Engineer

CtrlS Data Centers Ltd

Dec 2014 - Aug 2016 (1 year 8 months)

Delivered 24x7 production support for the Ctrl4C cloud platform (compute, storage, DR, network, security) across ESX/Hyper-V hosted and customer-managed servers. Onboarded customers onto cloud infrastructure, performed RCA on recurring incidents and maintained SLA compliance.

Cloud Computing VMware ESX Hyper V DR迁移数据校验 Networking Security RCA SLA

System Engineer

Covantech Pvt Ltd

Jan 2013 - Dec 2014 (1 year 11 months)

Monitored and administered 250+ servers and 2,000+ desktops, managing patching (WSUS), backups (Symantec). Configured TCP/IP networking, Office 365/Outlook and file/folder permissions across the enterprise environment.

Server Administration Desktop Management WSUS Symantec TCP IP Office 365 Networking