Skip to main content
Mojisola WilliamsMW
Open to opportunities

Mojisola Williams

@mojisolawilliams

Customer Success Associate scaling retention through proactive client support.

Nigeria
Message

What I'm looking for

I’m looking for a Customer Success role where I can deliver seamless user experiences, optimize retention, and drive revenue growth. I want to support global teams using CRM and live chat, improve resolution workflows, and strengthen client relationships.

I’m an accomplished Client Support Professional with extensive experience managing high-volume customer interactions in remote environments. I’m recognized for scaling support operations and driving revenue growth through proactive client relationship management and effective communication strategies.

In my current role, I spearhead client relationship management across digital channels, leading to measurable increases in overall sales and customer retention. I manage end-to-end communication through live chat platforms and professional email handling to ensure rapid resolution of customer inquiries.

I help teams perform at a higher standard by directing support growth and coordination, establishing quality standards that enhance reliability. I also optimize resolution times for complex customer inquiries by streamlining internal support workflows.

I focus on optimizing the customer journey—identifying pain points, delivering polite, effective solutions, and converting inquiries into closed deals. I leverage organizational tools to track customer interactions and ensure consistent follow-up and personalized service for every lead.

Experience

Work history, roles, and key accomplishments

EA
Current

Customer Support Associate

Eko Autos

Jan 2023 - Present (3 years 5 months)

Scaled remote customer support operations by managing end-to-end client communications across live chat and email, improving inquiry resolution and customer retention. Directed support team growth, set quality standards, and streamlined internal workflows to convert complex questions into closed deals.

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria logoNN

National Open University of Nigeria

Bachelor of Science, Mass Communication

Pursuing or completed a BSc in Mass Communication from the National Open University of Nigeria.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan