MTMojisola Taiwo
@mojisolataiwo
Dedicated customer service professional with a passion for client satisfaction.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with a proven track record of delivering exceptional customer experiences and resolving issues efficiently. My experience spans various roles, where I have successfully managed customer accounts, built strong client relationships, and utilized CRM tools to enhance service quality. I am passionate about exceeding expectations and driving customer satisfaction.
In my current role as an Account Manager at Vendease, I ensure timely order placements and client satisfaction while resolving inquiries and complaints. Previously, I led a team of over 20 agents to improve client acquisition and satisfaction in selling FMCG products and SaaS. My ability to onboard and train clients has significantly contributed to product adoption and customer loyalty.
Throughout my career, I have consistently focused on enhancing the overall customer experience, whether through personalized onboarding, effective problem resolution, or training vendors on platform usage. I believe that fostering strong client relationships is key to driving retention and loyalty in any business.
Experience
Work history, roles, and key accomplishments
Account Manager
Vendease
Jul 2024 - Present (11 months)
Manage customer accounts to ensure timely order placements and high client satisfaction. Resolve inquiries and complaints while building strong client relationships to enhance retention and loyalty.
Agent Sales Lead
Vendease
Jan 2024 - Jul 2024 (6 months)
Led a team of over 20 agents to improve client acquisition and satisfaction in selling FMCG products and SaaS. Onboarded and trained clients to ensure exceptional service delivery.
Product Sales Executive
Vendease
Sep 2023 - Jan 2024 (4 months)
Drove SaaS product adoption by educating clients on platform features. Reactivated dormant clients and oversaw the onboarding process for a seamless transition.
Merchant Engagement and Acquisition Executive
Konga Online Nigeria Ltd
Feb 2023 - Sep 2023 (7 months)
Engaged and supported merchants on the platform, resolving issues promptly and handling escalations to improve the merchant experience.
Vendor Associate
Konga Online Nigeria Ltd
Oct 2022 - Feb 2023 (4 months)
Sorted food vendors for platform signup, drafted proposals and contracts, and trained vendors on app usage.
Team Lead, Order Processing
Konga Online Nigeria Ltd
Sep 2022 - Oct 2022 (1 month)
Supervised a team handling over 1,000 customers, ensuring rapid issue resolution and motivating the team to meet KPI targets.
Customer Experience Agent
Konga Online Nigeria Ltd
Mar 2022 - Sep 2022 (6 months)
Delivered customer support through various channels, resolving issues on first contact and reducing complaints significantly.
Sales Manager
JijiNg
Jan 2021 - Oct 2021 (9 months)
Educated business owners on the platform, provided training for optimized product listings, and managed customer accounts.
English Teacher
Army Day Secondary School, Odogbo
Nov 2019 - Jul 2020 (8 months)
Enhanced students' understanding of the English language, leading to a significant improvement in their performance.
Education
Degrees, certifications, and relevant coursework
AUAdekunle Ajasin University
Bachelor of Arts, English and Literary Studies
2014 - 2018
Completed a Bachelor of Arts in English and Literary Studies, focusing on various aspects of English literature, language, and critical analysis.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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