At MultiChoice Nigeria Ltd., I handled customer inquiries across phone, email, and digital channels, resolving complex issues and supporting customer retention. Personalized retention initiatives reduced customer churn by 18%.
I generated ₦6.8M+ in annual revenue through upselling and cross-selling, and exceeded monthly sales targets by an average of 115%. I also maintained CRM data across active accounts and helped streamline inquiry processes.
Earlier, I taught core science subjects at Ezeike High School and supported quality assurance operations as an Industrial Trainee at Flour Mills of Nigeria Plc. I hold a B.Sc. in Food Science and Technology and am a member of the Nigerian Institute of Food Science and Technology.
