Khema Ramkissoon
@khemaramkissoon
I manage insurance, finance, and remote administrative operations with 13+ years of accurate client and payment support.
South AfricaWhat I'm looking for
At Bidvest Financial Services, I process supplier payments, reconcile accounts, prepare aging reports and journals, maintain insurance portfolios, and coordinate claims administration between clients and insurers. I also provide phone and email support, generate sales reports, and maintain accurate digital records for reporting and audit support.
Across IUA Business Solutions, Santam Insurance, and Discovery Health, I've resolved complaints within SLA, produced reconciliations and financial reports, supported policy and claims processes, and delivered client service in compliance-driven environments. I'm seeking remote opportunities where I can bring dependable administration, finance support, and insurance operations experience.
Experience
Work history, roles, and key accomplishments
Insurance Administrator / Creditors Clerk
Bidvest Financial Services
May 2022 - Present (4 years 4 months)
Process supplier payments, reconcile accounts, and manage insurance claims administration. Provide telephonic and email support to clients regarding insurance policies.
Complaints Resolution Administrator
IUA Business Solutions
Nov 2021 - Apr 2022 (5 months)
Investigated and resolved customer complaints in line with Treating Customers Fairly (TCF) principles. Managed complaints through email, telephone, social media, and walk-ins, ensuring resolution within SLA.
Accounts Administrator
IUA Business Solutions
Dec 2013 - Oct 2021 (7 years 10 months)
Conducted pre-month-end checks, prepared collections files, reconciliations, MIS reports, and premium validations. Generated financial reports including UPR, DAC, and claims analysis.
Claims Consultant
Santam Insurance
Oct 2012 - Oct 2013 (1 year)
Registered motor and household insurance claims, processed and authorised claims within mandate, and assisted clients with towing and home assistance services.
Service Consultant
Discovery Health
Jan 2011 - Dec 2011 (11 months)
Provided inbound customer service to clients, brokers, and healthcare practitioners. Assisted with hospital authorisations and claims-related queries.
Education
Degrees, certifications, and relevant coursework
Durban University of Technology
National Diploma, Financial Accounting
Pursued a National Diploma in Financial Accounting, covering advanced law, auditing, business information systems, financial and management accounting, and taxation.
PC Training & Business College
National Certificate, Business Administration
Completed a National Certificate in Business Administration Services.
Verulam Secondary School
Matric, General
Completed secondary education and obtained the Matric certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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