MGMohlophe Gift
@mohlophegift
Experienced Desktop Support Technician specializing in Microsoft 365 and Azure administration.
South AfricaWhat I'm looking for
I am a results-driven Desktop Support Technician with over 6 years of progressive IT support experience across enterprise and MSP environments, delivering prompt resolutions and reducing desktop downtime through proactive monitoring and standardization. I specialize in Microsoft 365, Active Directory, Exchange Online, Intune, Azure AD/Entra ID, and endpoint management, and I hold multiple Microsoft and CompTIA certifications.
Throughout my career I have managed hybrid AD/Exchange migrations, stabilized printer networks, and supported secure remote access and VPN connectivity while maintaining SLA targets and creating documentation and training to boost end-user productivity. I bring strong troubleshooting, system administration, and customer-service skills to roles that require reliable, scalable IT support and cloud-hybrid operations.
Experience
Work history, roles, and key accomplishments
Senior Systems Engineer
Moksh Tech
Jan 2024 - Present (1 year 10 months)
Provided end-user and systems support across Microsoft 365, Windows, and Azure environments, resolving complex desktop, application, and printer issues within SLA timelines and managing device policies via Intune.
IT Systems Engineer
IT Outsourced
Jun 2023 - Jan 2024 (7 months)
Delivered desktop and network troubleshooting for corporate clients, installed and supported Office, Teams and Exchange Online, and managed Active Directory accounts and permissions with documented incident and asset changes.
WSDelivered tier 2/3 desktop support and escalations, monitored and resolved hardware/software faults for local and remote users, and conducted IT orientation and awareness sessions for new staff.
IT Senior Technician
PC Surgeons
Jan 2017 - Jul 2022 (5 years 6 months)
Installed and supported desktops, laptops and printers, configured Windows OS and security tools, diagnosed and repaired hardware, and maintained backups and endpoint compliance for varied clients.
Education
Degrees, certifications, and relevant coursework
Information Technology and Computer Science (NQF 4)
NQF Level 4 Certificate, Information Technology and Computer Science
Completed NQF Level 4 studies in Information Technology and Computer Science focusing on practical IT support skills.
Boke High School
Grade 12, Secondary Education
Completed Grade 12 secondary education at Boke High School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Mohlophe?
You can contact Mohlophe and 90k+ other talented remote workers on Himalayas.
Message MohlopheFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
