Mohit Kaul
@mohitkaul
I lead student services, contact centre operations, CRM governance, and compliance-driven process improvement.
United Arab EmiratesWhat I'm looking for
At Amity University Dubai, I manage student document verification against CAA/MoHESR standards, resolve student queries, and create self-help videos that streamline portal workflows. Previously, I governed 1,500–3,000 admissions leads monthly, deployed Meritto CRM query architecture, and delivered executive reporting.
I've led 15+ customer service and sales professionals at Firstsource, achieving 105% of quarterly revenue targets and improving operational efficiency by 11%. My background spans higher education, contact centre leadership, sales, customer experience, data governance, and regulatory compliance.
Experience
Work history, roles, and key accomplishments
Student Support Executive
Amity University Dubai
Jun 2026 - Present (2 months)
Conducts document verification for 50-150 student cases weekly against CAA/MoHESR regulatory standards. Leads digitalization initiatives to streamline student portal workflows and reduce repetitive queries.
Call Center Manager, Admissions
Amity University Dubai
Nov 2025 - Jun 2026 (7 months)
Owned end-to-end funnel governance for admissions pipeline, managing data integrity for 1,500-3,000 leads/month. Led Meritto CRM deployment and built a 5-member intern team for backlog resolution.
Team Leader
Firstsource Pvt. Limited
Mar 2018 - Oct 2025 (7 years 7 months)
Led a team of 15+ customer service and sales professionals, consistently achieving 105% of quarterly revenue targets. Improved operational efficiency by 11% through workflow streamlining and process optimization.
Customer Service Executive (Sales)
Paix Technology Pvt. Limited
Apr 2015 - Oct 2015 (6 months)
Generated qualified leads and supported customer negotiations for car purchases on truebil.com.
Customer Service Executive
Serco Global Services
Feb 2014 - Oct 2014 (8 months)
Secured Barclays customer accounts by monitoring and reporting suspicious activity to prevent fraud.
Customer Service Executive
Hutchison Global Services
Jan 2013 - May 2013 (4 months)
Registered new Vodafone Australia accounts, pitching suitable plans to drive conversions.
Customer Service Executive
Intelenet Global Services
Jan 2012 - Nov 2012 (10 months)
Supported TransUnion business customers with credit report access and issue troubleshooting.
Education
Degrees, certifications, and relevant coursework
Pillai's Institute of Information Technology, University of Mumbai
Bachelor of Engineering, Electronics Engineering
Bachelor of Engineering in Electronics Engineering from the University of Mumbai.
Viva College, Virar
Higher Secondary Certificate, Science
Higher Secondary Certificate in Science from the Maharashtra State Board.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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