At Synchrony Financial, I processed more than 80 international account servicing requests daily, including refunds, disputes, fee adjustments, and chargebacks. I met defined SLA/TAT requirements with 99% quality adherence.
I validated customer and account information, reconciled records, and documented cases to support accurate resolutions. I also followed internal policies, regulatory requirements, and legal guidelines when processing financial transactions.
At Accenture, I fulfilled incidents and service requests across internal business services, maintaining 98% SLA/TAT adherence. I investigated reported issues, analyzed test results, and coordinated with cross-functional teams on resolutions.
I also performed UAT and functional testing, mapped operational workflows at Goldman Sachs Services Pvt. Ltd., and developed low-code client request platforms. My work has included process documentation, compliance, and operational tracking using tools such as ServiceNow, Signavio, and Microsoft Office.
