Open to opportunities

Sana Parveen

@sanaparveen2

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Operations Team Leader focused on driving efficiency, collaboration, and measurable team results.

United Arab Emirates

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What I'm looking for

I am looking for a leadership role where I can improve operational efficiency, coach teams, and deliver measurable customer satisfaction and sales outcomes.

I am an Operations Team Leader with hands-on experience leading customer-facing and sales teams across large service providers. I have worked as a CCE, Subject Matter Expert and Team Lead at Tech Mahindra and later led outbound sales teams at Allsec Technologies.

My background includes a Bachelor of Commerce with accounting focus and practical experience in CRM, database and operations management. I am committed to continuous improvement and fostering a professional, results-driven team culture.

I have a track record of operational performance, including multiple 100% CSAT awards, and strong skills in Microsoft Office, data handling and customer relationship management.

I seek roles where I can lead high-performing teams, drive efficiency, and contribute to measurable business outcomes through collaboration and process improvement.

Experience

Work history, roles, and key accomplishments

Team Leader Sales

Allsec Technologies

Mar 2023 - Jun 2024 (1 year 3 months)

Led outbound sales team for hardcore Indian outbound process from Mar 2023 to Jun 2024, driving sales performance and customer engagement improvements.

Sales Leadership Outbound Sales CRM Customer Relationship Management Performance Management Communication

Team Leader Operations

Tech Mahindra

Sep 2021 - Mar 2023 (1 year 6 months)

Led operations teams as CCE, Subject Matter Expert and Team Lead from Sep 2021 to Mar 2023, improving service quality and achieving multiple 100% CSAT awards.

Operations Management CRM Team Leadership Customer Service Microsoft Excel Process Improvement Coaching QA

Education

Degrees, certifications, and relevant coursework

St. Thomas College, Chhattisgarh

Bachelor of Commerce, Accounting

2018 - 2021

Activities and societies: Member of the NSS Union; dissertation in drawing and painting

Completed a Bachelor of Commerce with focus in Accounting and participated in NSS; dissertation included drawing and painting.

Kendriya Vidyalaya, Durg, Chhattisgarh

Certificate of Higher Education (Intermediate, CBSE), Accounting and Business Studies

2015 - 2017

Activities and societies: Dissertation in Information Practices; Metric from CBSE

Completed Certificate of Higher Education Intermediate (CBSE) in Accounting and Business Studies with dissertation in Information Practices and Metric from CBSE.