MOHITA SINGH
@mohitasingh
I resolve complex customer disputes and escalations with compliance-focused service.
ItalyWhat I'm looking for
At American Express, I led end-to-end credit card dispute investigations, reviewing transaction data, merchant documentation, and customer claims to determine accurate outcomes.
I also led customer care work at American Express, handling complex and high-risk cases, coaching team members, monitoring service levels, and maintaining compliance with fraud prevention, data privacy, and regulatory requirements.
Across British Airways and Wipro supporting British Telecom, I resolved travel, billing, service, and technical inquiries while documenting cases accurately and delivering positive customer experiences.
Experience
Work history, roles, and key accomplishments
Reviewed and analysed transaction data, merchant documentation, and customer claims to determine dispute outcomes accurately. Led end-to-end credit card dispute investigations, ensuring compliance with AmEx policies, card network rules, and regulatory requirements.
Led and supported customer care teams in delivering exceptional service aligned with American Express standards. Handled complex, high-risk, or escalated customer cases, ensuring accurate and timely resolution and maintained detailed case documentation.
Service Advisor
British Airways
Jan 2017 - Dec 2018 (1 year 11 months)
Delivered high-quality customer service to passengers in line with British Airways brand and service standards. Assisted customers with flight bookings, ticket changes, cancellations, and general travel inquiries.
Provided expert customer support for complex service, billing, and technical issues across BT products and services. Handled escalated and high-priority cases, ensuring timely and effective resolution.
Education
Degrees, certifications, and relevant coursework
Kurukshetra University
Bachelor of Technology, Electronics and Communications Engineering
2011 - 2015
Bachelor of Technology in Electronics and Communications Engineering from Kurukshetra University, India, completed in 2015.
St. Teresa's Secondary School
High School, Chemistry, Physics, Mathematics
2010 - 2011
High school education with a focus on Chemistry, Physics, and Mathematics, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Skills
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