Khushboo Arora

I've delivered premium, VVIP and international passenger service with Air India, managing special requests, concerns and service recovery with discretion and composure.

Across seven years in customer-facing aviation roles at Air India and IndiGo, I've coordinated with crew, ground teams and service departments to keep operations smooth and passenger experiences consistent. I handle changing priorities, disruptions and escalations through clear communication, practical problem solving and attention to detail.

Now pursuing my bachelor's degree at the University of Milan, I'm interested in developing further in marketing, sales and student-facing brand activity while bringing a strong service mindset to diverse teams.