Mohd Feroz
@mohdferoz1
Senior associate with strong customer service, hardware maintenance and problem-solving skills.
IndiaWhat I'm looking for
I am a results-driven senior associate with hands-on experience in customer calling operations and international voice processes, committed to resolving customer queries and maintaining high service standards. I have progressed from a junior associate role to senior associate, demonstrating reliability and growth in fast-paced contact center environments.
My technical strengths include computer hardware assembly, troubleshooting, OS installation, basic networking, and routine maintenance of enterprise hardware and software. I pair these technical skills with supplier relations and project management capabilities to keep operations running smoothly.
I am motivated by challenges, focused on both qualitative and quantitative outcomes, and eager to contribute to an organization that offers scope for learning and career growth.
Experience
Work history, roles, and key accomplishments
Senior AR Caller
R1 RCM
Aug 2023 - Present (2 years 2 months)
Managed accounts receivable calling operations, resolved customer queries, maintained computer systems and supplier relationships, and contributed to process improvements and project goals.
International Voice Associate
AGS Health
Jan 2021 - Jun 2023 (2 years 5 months)
Handled international voice processes including customer support and hardware maintenance, improved supplier relations, and supported project delivery to meet quality and efficiency targets.
Education
Degrees, certifications, and relevant coursework
OUOsmania University
Bachelor of Commerce, Commerce
2014 - 2018
Completed a Bachelor of Commerce degree at Osmania University focusing on commerce subjects and practical business skills.
BEBoard of Intermediate Education
Higher Secondary Certificate, Intermediate (Higher Secondary)
2012 - 2014
Completed intermediate (higher secondary) studies under the Board of Intermediate Education.
Nishath High School
Secondary School Certificate, Secondary Education
2011 - 2012
Completed secondary school education at Nishath High School with foundational academic coursework.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Mohd?
You can contact Mohd and 90k+ other talented remote workers on Himalayas.
Message MohdFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
