Mohd Asad Alam

MA

Looking for a job

Mohd Asad Alam

@mohdasadalam

I am a Student freelancer willing to do content writing and customer support jobs to sustain myself

I have done professional Content writing for multiple people and gained knowledge of this field.

Along with that I have worked for almost close to 2 years for Microsoft as a Technical Customer Support Agent, where i gained not only the skill to confront people but also how to solve problems in a challenging environment

Experience

Work history, roles, and key accomplishments

MI

Technical Customer Support Agent

Microsoft

Oct 2019 - Apr 2021 (1 year 6 months)

I joined Microsoft's Technical Customer Support Team as a Tier 1 agent where i used to solved all Windows related queries faced by MS users worldwide, but i mainly grab the US Timezone ones.

Customer Service Technical Support Windows OS MS Windows Anti Virus Tools

Education

Degrees, certifications, and relevant coursework

Mohd Asad hasn't added their education

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Tech stack

Software and tools used professionally

GitHub

Wire

Zendesk

Jira Service Desk

Windows

Stripe

PayPal

Remote Team

Availability

Looking for a job

Location

India

Authorized to work in

Job categories

Customer Support Customer Support Agent Content Writer Social Media Content Creator Copywriter Virtual Assistant Sales Assistant

Skills

Customer Service Technical Support Customer Success Marketing Lead Generation SEO SaaS Support Zendesk Research Content Strategy Risk Management Sales Development Human Resources Cold Emailing

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Mohd Asad Alam - Technical Customer Support Agent - Microsoft | Himalayas