Kapil Joshi

As a Process Analyst, I focused on analyzing and improving processes within the organization, ensuring efficiency and effectiveness in operations.

Managed editorial content for HR Magazine, ensuring high-quality articles and adherence to publication standards.

Responsible for managing content and advising on digital strategies to enhance online presence.

Executed off-page optimization strategies to improve website rankings and visibility.

Assisted in managing social media accounts and creating engaging content to boost brand awareness.

Provided content writing services across various niches, focusing on quality and audience engagement.

Handled customer inquiries and provided solutions to enhance customer satisfaction.

Advised on process improvements and customer interactions for online banking services.

Performed data entry tasks for various clients, ensuring accuracy and timely completion.

Managed collections and customer accounts, ensuring timely payments and customer satisfaction.

Provided customer support for British Telecom, addressing inquiries and resolving issues.

Provided technical support for Dell hardware, assisting customers with troubleshooting and solutions.

Participated in a Content Marketing Career Kickstarter program, enhancing skills in content creation and marketing.

Completed an Advanced Digital Marketing Course, gaining skills in online marketing strategies and tools.

Bachelor of Arts (Honors) in English, focusing on advanced studies in English literature and language.