Mohanned Babiker
@mohannedbabiker
Finance-focused executive bridging customer service, operations, and entrepreneurial sales growth.
EgyptWhat I'm looking for
I’m a Finance Executive by preference, with a strong, customer-first operating mindset shaped by frontline roles and real accountability. I’ve built my strength around driving performance—whether that’s sales growth, clean issue resolution, or keeping operations moving smoothly under pressure.
In customer service, I managed high-volume inquiries for Walmart, using internal CRM systems to track interactions, troubleshoot account issues, and process refunds or replacements. I consistently met or exceeded KPIs across AHT and CSAT, and I focused on active listening and professional communication to de-escalate complex situations.
Beyond finance-focused ambitions, I’ve led teams and delivered service excellence as a Head Barista, mentoring others and maintaining high standards in fast-paced environments. As a self-employed freelancer, I’m proactive about market trends and client relationships, delivering unique solutions even under challenging conditions.
Experience
Work history, roles, and key accomplishments
Self-Employed Freelancer
222 Medical Sup
Jan 2023 - Present (3 years 5 months)
Ran a self-employed retail sales business for medical supplies, driving sales and building client relationships through strong customer service. Focused on delivering exceptional support even under difficult war conditions.
Conference Operator
ASMR
Oct 2019 - Present (6 years 8 months)
Oversaw conference operations in Khartoum by coordinating the team to ensure smooth execution. Maintained a customer-focused approach to delivery during events.
Customer Service Representative
Transcom Egypt
Oct 2024 - Dec 2025 (1 year 2 months)
Managed high-volume customer inquiries for the Walmart account, resolving issues related to orders, deliveries, and returns. Used internal CRM systems to troubleshoot account problems and process refunds or replacements while meeting AHT and CSAT KPIs.
Head Barista
Cappanna Café
Jan 2021 - Jan 2022 (1 year)
Led a barista team to deliver exceptional coffee experiences in a fast-paced environment. Mentored staff and maintained high standards for beverage quality and customer service.
Head Barista
Verona Café
Jan 2021 - Dec 2021 (11 months)
Provided leadership as Head Barista, focusing on precision in preparing quality beverages and delivering strong customer experiences. Helped foster a positive work environment and supported performance goals.
Assistant Barista Area
X Café
Jan 2021 - Jan 2021 (0 months)
Supported bar operations by preparing coffee and providing prompt service tailored to customer preferences. Helped create a warm, welcoming atmosphere for guests.
Head of Staff/Barista
The Vintage Tea Room
Jan 2021 - Jan 2021 (0 months)
Coordinated staff and day-to-day bar operations while crafting coffee experiences with consistent service quality. Set standards for excellence in every cup through leadership and oversight.
Education
Degrees, certifications, and relevant coursework
Qabbas International School
High school or equivalent, Accounting and Administration
2019 -
Studied Accounting and Administration at Qabbas International School. Completed high school or equivalent in July 2019.
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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